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- Tasks: Support parents, pupils, and tutors through phone, email, and chat while improving operations.
- Company: Join MyTutor, the UK's leading online tutoring platform, part of IXL Learning.
- Benefits: Full-time role with a competitive salary and one remote workday per week.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree and strong communication skills; customer service experience is a plus.
- Other info: Dynamic team culture focused on collaboration and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Ready to make a real difference in education? Join MyTutor, the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family. We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale.
This is a frontline role at the heart of our Customer Operations team. You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps MyTutor running smoothly. Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time.
This is a full-time position based in our London office on Old Street. The work schedule for this role is Monday–Friday in the office, with the option to work from home one day per week.
What You’ll Be Doing
- Own customer contacts end-to-end across live channels (phone, live chat, and email) – providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution.
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding.
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets.
- Complete essential operational and compliance‑related tasks accurately to support the smooth running of the marketplace.
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them.
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods.
- Contribute to improving processes, documentation, or ways of working based on what you see day to day.
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests.
What We’re Looking For
- Bachelor’s degree.
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly.
- A genuine interest in solving problems and delivering positive outcomes for customers.
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels.
- High attention to detail, particularly when working with operational or compliance‑related processes.
- A proactive mindset – comfortable asking questions, flagging issues early, and suggesting improvements.
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time.
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve.
Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast‑paced service, operations, or marketplace environment.
Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children’s barred list check.
Customer Operations Executive, MyTutor in London employer: IXL Learning
Contact Detail:
IXL Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive, MyTutor in London
✨Tip Number 1
Get to know MyTutor inside out! Familiarise yourself with our mission and values, and understand how we support students and tutors. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with parents, pupils, and tutors, it's crucial to convey information clearly and empathetically. Try role-playing different scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during interviews to demonstrate your proactive mindset and ability to deliver positive outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the MyTutor family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Operations Executive, MyTutor in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us know why you're excited about improving education. Share any personal experiences or insights that highlight your commitment to making a difference in this field.
Tailor Your Communication Style: Since the role involves interacting with various customer groups, adapt your writing style to reflect clarity and empathy. Use straightforward language and ensure your responses are easy to understand, just like you would in a real conversation.
Highlight Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific examples where you've successfully resolved issues or improved processes. This shows us you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IXL Learning
✨Know the Company Inside Out
Before your interview, take some time to research MyTutor and IXL Learning. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Operations Executive, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practice explaining complex information clearly and calmly, as this will be crucial in your role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems or improved processes in previous roles. Be ready to discuss these examples during your interview, as MyTutor values candidates who can take ownership and suggest improvements.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle various customer situations. Practice responding to potential scenarios, focusing on empathy, clarity, and resolution. This will help you feel more confident and prepared during the interview.
