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- Tasks: Lead a team to enhance service delivery and improve customer experiences using data analytics.
- Company: A leading educational technology firm in London focused on impactful solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join us to make a real difference in education while developing your leadership skills.
- Qualifications: Leadership experience in customer operations and proficiency in data tools like GSheets and SQL.
- Other info: Dynamic team environment with a mission to improve education for all.
The predicted salary is between 36000 - 60000 £ per year.
A leading educational technology firm in London seeks a Customer Operations Team Lead to enhance service delivery and team performance. This full-time role involves leading a team of Senior Customer Operations Executives, utilizing data analytics to drive improvements, and ensuring exceptional customer experiences.
The ideal candidate should possess:
- Leadership experience in customer operations
- A bachelor's degree
- Proficiency in data tools like GSheets and SQL
Join us in our mission to improve education for all!
Customer Operations Lead - Hybrid, Data-Driven & Impactful employer: IXL Learning
Contact Detail:
IXL Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead - Hybrid, Data-Driven & Impactful
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the company's mission and values. Show us how your experience aligns with our goal of improving education for all – it’ll make you stand out!
✨Tip Number 3
Practice your data storytelling skills! Since we’re all about data-driven decisions, be ready to discuss how you've used data analytics in past roles to drive improvements and enhance customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Operations Lead - Hybrid, Data-Driven & Impactful
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience in customer operations. We want to see how you've successfully led teams and improved service delivery in the past.
Be Data-Driven: Since this role is all about using data analytics, don’t forget to mention your proficiency with tools like GSheets and SQL. Share specific examples of how you've used data to drive improvements in your previous roles.
Tailor Your Application: Make your application stand out by tailoring it to our mission of improving education for all. Show us how your values align with ours and why you’re passionate about making a difference in the educational technology space.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at IXL Learning
✨Know Your Data Tools
Make sure you brush up on your skills with GSheets and SQL before the interview. Be ready to discuss how you've used these tools in past roles to drive improvements in customer operations. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led teams in customer operations. Think about challenges you've faced, how you motivated your team, and the impact of your leadership on service delivery. This will help demonstrate your capability to lead a team of Senior Customer Operations Executives.
✨Understand the Company’s Mission
Familiarise yourself with the company's mission to improve education for all. Be ready to articulate how your values align with theirs and how you can contribute to this mission through exceptional customer experiences. This shows that you're not just looking for a job, but that you're genuinely interested in making a difference.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to data-driven decision-making or how they measure success in customer operations. It shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
