At a Glance
- Tasks: Support customers through phone, email, and chat while improving operational processes.
- Company: Join MyTutor, a mission-driven company focused on enhancing education for all.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Dynamic role with a focus on problem-solving and continuous improvement.
- Why this job: Make a real difference in education while developing your skills in customer operations.
- Qualifications: Bachelor’s degree and strong communication skills; customer-facing experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Requirements
- Bachelor’s degree
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly
- A genuine interest in solving problems and delivering positive outcomes for customers
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels
- High attention to detail, particularly when working with operational or compliance-related processes
- A proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve
- Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment
What the job involves
- We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale
- This is a frontline role at the heart of our Customer Operations team
- You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps MyTutor running smoothly
- Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time
- Own customer contacts end-to-end across live channels (phone, live chat, and email) - providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets
- Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods
- Contribute to improving processes, documentation, or ways of working based on what you see day to day
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests
Customer Operations Executive (MyTutor) employer: IXL Learning
At MyTutor, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Our collaborative work culture fosters open communication and encourages proactive problem-solving, ensuring that every Customer Operations Executive has the opportunity to make a meaningful impact while developing their skills in a supportive environment. Located in a vibrant area, we offer flexible working arrangements and a commitment to continuous learning, making it an ideal place for those looking to thrive in a fast-paced educational landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive (MyTutor)
✨Tip Number 1
Get to know the company! Research MyTutor and understand our mission to improve education. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will help you articulate your thoughts clearly and calmly when it counts.
✨Tip Number 3
Be proactive! During interviews, don’t hesitate to ask questions about the role and the team. Show us that you’re eager to learn and improve processes, just like we do at StudySmarter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to deliver excellent support.
We think you need these skills to ace Customer Operations Executive (MyTutor)
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to explain things simply and effectively.
Highlight Your Problem-Solving Mindset:We love candidates who are genuinely interested in solving problems. In your application, share examples of how you've tackled challenges in the past and delivered positive outcomes for customers. This will show us you’re a great fit!
Stay Organised and Detail-Oriented:Given the importance of managing competing priorities, make sure your application demonstrates your organisational skills. Mention any tools or methods you use to stay on top of tasks, and highlight your attention to detail, especially in compliance-related work.
Be Proactive and Open to Learning:We appreciate a proactive mindset! In your application, express your willingness to learn new systems and processes. Share instances where you’ve taken responsibility for your own development or suggested improvements in previous roles.
How to prepare for a job interview at IXL Learning
✨Show Off Your Communication Skills
Since strong written and verbal communication is key for this role, practice explaining complex ideas in simple terms. Use examples from your past experiences where you successfully communicated with customers or colleagues to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled challenges head-on. Think about times when you identified a problem, took initiative, and delivered a positive outcome. This will show your genuine interest in solving problems for customers.
✨Be Organised and Prioritise Effectively
The ability to manage competing priorities is crucial. Before the interview, think of examples that showcase your organisational skills. You might want to share how you handled multiple tasks in a previous job while maintaining high attention to detail.
✨Embrace Feedback and Continuous Learning
This role requires a proactive mindset and a willingness to learn. Be ready to talk about how you've used feedback to improve your work in the past. Highlight your eagerness to learn new systems and processes, as well as any relevant experiences that demonstrate this trait.
