Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support parents, pupils, and tutors through phone, email, and chat while improving operations.
- Company: Join MyTutor, the UK's leading online tutoring platform, part of IXL Learning.
- Benefits: Full-time role with a competitive salary and one remote workday per week.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree and strong communication skills; customer service experience is a plus.
- Other info: Dynamic team culture focused on collaboration, respect, and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Ready to make a real difference in education? Join MyTutor, the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family. We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale. This is a frontline role at the heart of our Customer Operations team. You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps MyTutor running smoothly. Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time. This is a full-time position based in our London office on Old Street. The work schedule for this role is Monday–Friday in the office, with the option to work from home one day per week.
What You’ll Be Doing
- Own customer contacts end-to-end across live channels (phone, live chat, and email) – providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution.
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding.
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets.
- Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace.
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them.
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods.
- Contribute to improving processes, documentation, or ways of working based on what you see day to day.
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests.
What We’re Looking For
- Bachelor’s degree.
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly.
- A genuine interest in solving problems and delivering positive outcomes for customers.
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels.
- High attention to detail, particularly when working with operational or compliance-related processes.
- A proactive mindset – comfortable asking questions, flagging issues early, and suggesting improvements.
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time.
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve.
- Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment.
Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children’s barred list check.
Customer Operations Executive, MyTutor employer: IXL Learning
Contact Detail:
IXL Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive, MyTutor
✨Tip Number 1
Get to know the company! Before your interview, dive into MyTutor's mission and values. Understanding what drives us will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers across various channels, try role-playing different scenarios with a friend. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. We love candidates who can demonstrate their ability to adapt and find solutions, so be ready to share those stories!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and gives you a chance to learn more about how you can contribute to our awesome team at MyTutor.
We think you need these skills to ace Customer Operations Executive, MyTutor
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us know why you're excited about improving education. Share any personal experiences or insights that highlight your commitment to making a difference in this field.
Tailor Your Communication Style: Since the role involves interacting with various customer groups, adapt your writing style to reflect clarity and empathy. Use examples from your past experiences to demonstrate how you can communicate effectively across different channels.
Highlight Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific instances where you've successfully resolved issues or improved processes. This shows us you're proactive and ready to take ownership of challenges.
Keep It Organised and Detailed: Attention to detail is key in this role. Make sure your application is well-structured and free of errors. Highlight your organisational skills by clearly outlining your relevant experiences and how they align with the job requirements.
How to prepare for a job interview at IXL Learning
✨Know Your Stuff
Before the interview, make sure you understand MyTutor's mission and values. Familiarise yourself with their services and how they support students and parents. This will help you demonstrate your genuine interest in improving education and show that you're aligned with their goals.
✨Showcase Your Communication Skills
As a Customer Operations Executive, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you adapted your style to suit different audiences, as this will highlight your ability to connect with various customer groups.
✨Be Proactive and Problem-Solving
During the interview, share instances where you've taken initiative to solve problems or improve processes. MyTutor values a proactive mindset, so be ready to discuss how you've identified issues and suggested improvements in previous roles.
✨Demonstrate Your Organisational Skills
The role requires managing multiple priorities, so come prepared with examples of how you've stayed organised in fast-paced environments. Discuss tools or methods you use to keep track of tasks and ensure high-quality service, which will show that you can handle the demands of the position.
