At a Glance
- Tasks: Support parents, pupils, and tutors through phone, email, and chat while improving operations.
- Company: Join MyTutor, the UK's leading online tutoring platform, part of IXL Learning.
- Benefits: Flexible shifts, a supportive team, and opportunities for personal growth.
- Other info: Work in a diverse and inclusive culture that values collaboration and respect.
- Why this job: Make a real difference in education while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 22950 - 28050 £ per year.
Ready to make a real difference in education?
Join My Tutor, the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family.
We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale.
This is a frontline role at the heart of our Customer Operations team.
You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps My Tutor running smoothly.
Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time.
This role is based at our London office on Old Street. Your schedule will include weekdays with a mix of weekend shifts (typically one weekend day per month).
- Early Shift: 8am - 5pm | Monday-Friday (usually one week a month)
- Day Shift: 9am - 6pm | Monday-Friday
- Late Shift: 10am - 7:00pm | Monday-Friday (usually one week a month)
- Weekend Shift: 9:00am - 5:00pm Saturday (usually one weekend shift per month)
- What You’ll Be Doing
- Own customer contacts end-to-end across live channels (phone, live chat, and email) - providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets
- Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods
- Contribute to improving processes, documentation, or ways of working based on what you see day to day
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests
- What We’re Looking For
- Bachelor’s degree
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly
- A genuine interest in solving problems and delivering positive outcomes for customers
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels
- High attention to detail, particularly when working with operational or compliance-related processes
- A proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve
- Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment
Safeguarding is everyone’s business at My Tutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment.
This position is subject to an Enhanced DBS Disclosure check with children's barred list check.
About IXL Learning
IXL Learning is the country's largest Ed Tech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL. com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal.
We have a unique culture at IXL that fosters collaboration and the open exchange of ideas.
We value our team and treat one another with kindness and respect.
We approach our work with passion, tenacity, and authenticity.
We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work.
IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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Customer Operations Executive, MyTutor employer: IXL Learning
At MyTutor, we are dedicated to making a meaningful impact in education while fostering a supportive and collaborative work environment. As a Customer Operations Executive based in our vibrant London office, you will enjoy flexible scheduling, opportunities for professional growth, and the chance to contribute to innovative solutions that enhance the learning experience for students and educators alike. Join us to be part of a mission-driven team that values diversity, kindness, and respect, ensuring that every employee can thrive and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive, MyTutor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IXL Learning. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IXL Learning before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive, MyTutor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IXL Learning:Your cover letter is your chance to shine! Tell us why you want to work at IXL Learning specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IXL Learning!
How to prepare for a job interview at IXL Learning
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
