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- Tasks: Be the friendly voice helping customers with tech issues and ensuring their satisfaction.
- Company: Join a leading SaaS provider in the UK with a focus on innovation.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Kickstart your tech career while making a real difference for customers every day.
- Qualifications: Strong communication and IT skills, plus GCSEs in English and Maths.
- Other info: Work Monday to Friday, 9.00 am to 5.00 pm, with great growth potential.
The predicted salary is between 800 - 1400 £ per month.
A leading SaaS provider in the United Kingdom is looking for an L1 Support Agent to serve as the first point of contact for customers using their platforms. The role involves managing support requests, resolving common customer issues, and ensuring high service standards.
Candidates should possess strong communication and IT skills, be detail-oriented, and have GCSE qualifications in English and Maths.
You will work Monday to Friday, from 9.00 am to 5.00 pm, contributing to customer satisfaction and operational improvement.
Customer Support Apprentice: Launch Your Frontline Tech Career in Manchester employer: Ixion (part of Shaw Trust)
Contact Detail:
Ixion (part of Shaw Trust) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Apprentice: Launch Your Frontline Tech Career in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common support scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and stand out from the crowd. Plus, it shows you're serious about joining us in delivering top-notch customer support.
We think you need these skills to ace Customer Support Apprentice: Launch Your Frontline Tech Career in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your IT Know-How: We’re looking for someone who’s comfortable with tech, so don’t shy away from mentioning any relevant IT skills or experiences in your application. Whether it’s software you’ve used or tech support you’ve provided, let us know!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure that all information is accurate and complete. This shows us that you can handle the little things, which is super important in customer support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Ixion (part of Shaw Trust)
✨Know the Company Inside Out
Before your interview, take some time to research the SaaS provider. Understand their products, services, and customer base. This knowledge will not only impress the interviewer but also help you tailor your answers to show how you can contribute to their goals.
✨Show Off Your Communication Skills
As a Customer Support Apprentice, strong communication is key. Practice explaining common tech issues in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved issues or helped someone out. Be ready to discuss these scenarios during the interview, as they’ll want to see how you approach problem-solving and customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
