Business Administrator Apprentice in Birmingham

Description

We are looking for a confident, people-focused Business Administrator to join our friendly team. You’ll be the heart of the clinic’s daily operations — supporting clients, keeping our systems running smoothly, and ensuring every visitor leaves feeling cared for and valued.

Training Description

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours. Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Full Description

Achieve Health is a leading health and wellness clinic dedicated to providing outstanding patient care and a holistic approach to health. Our new flagship clinic in Harborne represents the next step in our growth — a modern, welcoming space focused on empowering our clients to achieve their best physical and mental wellbeing.

Client Care & Front Of House Duties

• Be the welcoming face of Achieve Health, greeting all clients warmly and professionally.
• Confidently handle client check‑ins and mark attendance accurately.
• Manage client bookings, rebook appointments following cancellations, and ensure schedules run smoothly.
• Handle payments and raise invoices promptly and accurately.
• Respond to client queries via email, phone, and the business WhatsApp with kindness and empathy.

Administration & Organisation

• Keep accurate records of client visits, payments, and communications.
• Support the clinical team with smooth day‑to‑day running of the clinic.
• Assist with maintaining stock levels and ordering clinic supplies when required.

Marketing & Social Media

• Take initiative to create engaging content for our social media channels — particularly Instagram and Facebook.
• Regularly upload stories and posts that showcase clinic life, promote services, and reflect our caring, community‑focused ethos.
• Collaborate with the wider team to develop innovative ideas for local marketing and brand growth.

You’ll Thrive In This Role If You Are

• Confident and personable – you enjoy engaging with people and providing a warm, professional client experience.
• Organised and proactive – you can multitask and keep things running smoothly behind the scenes.
• Empathetic and kind – you listen well and handle sensitive situations with care and understanding.
• Creative and tech‑savvy – you enjoy using social media and have a flair for visually engaging content.
• Reliable and detail‑oriented – accuracy in bookings, invoices, and communications is second nature to you.

Outcome Description

Continue on to PA work or managing the reception department and business admin roles.

Working Week

Monday – Friday: 9am to 5:30pm (half hour lunch).

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Non‑judgemental
• Patience
• Social Media Skills
• Fluent English speaking

Qualifications Required

• GCSE English A* – C/Grade 4 – 9 Desired
• GCSE IT Skills A* – C/Grade 4 – 9 Desired
• GCSE Maths A* – C/Grade 4 – 9 Desired

Things To Consider

Achieve Health is a leading physiotherapy and wellbeing clinic known for its hands‑on, personalized approach to care. We focus on helping clients achieve real, lasting results — with over 95% recommending us to family and friends. Our team is passionate, collaborative, and dedicated to continuous improvement, making Achieve Health a rewarding place to grow and make a genuine impact.