Developer Support Engineer - (Remote)

IXICO plc (AIM: IXI), is a leading neuroimaging Contract Research Organization (CRO), delivering advanced Ai analytical insights in neuroscience to the global clinical trials market. Established in 2004, listed as a public company in 2013, IXICO has firmly established itself as a trusted partner to the global life sciences industry, supporting the development of new therapies for neurological conditions such as Alzheimer’s, Parkinson’s, Huntington’s Disease and Multiple Sclerosis.

With our focus on neuroscience, our purpose is to advance human health by turning data into clinically valuable insights; helping our clients reduce clinical development risk and improve return on investment from their clinical development programmes. We achieve this by combining Ai machine learning imaging biomarker analysis, together with centralised neuroimaging CRO services to provide an integrated service covering every stage of clinical development through to post-marketing surveillance. We are committed to invest in continuously enhancing our validated and peer reviewed disease optimised machine learning Ai analytics services and our infrastructure and technology to support our ambitious growth strategy. Our people are empowered to enable us to achieve our company goals and their own personal development through the “4A” values at the heart of our culture: To help us deliver our medical image analysis solutions to large clinical trials we are hiring an experienced and passionate Developer/Support Engineer to join our dynamic team on a permanent full-time capacity.

This role supports both our legacy and new cloud based clinical trial imaging platforms, ensuring the seamless operation and ongoing development of these critical systems. This is not solely a development role but an opportunity to provide platform support, assist in system design, and contribute to new feature development as needed.

This role combines front-line support with development and technical configuration in order to meet client driven timelines with long-term software development projects. It therefore requires an individual with a flexible mindset, comfortable with competing demands on their time and a strong ability to organise themselves independently.

Provide end-to-end support for IXICO’s clinical imaging data platforms, including the legacy system (Linux/Tomcat/Postgres/Java) and the modern platform (Azure DevOps, Azure Web Services, C#, CosmosDB, Kubernetes, Docker, React).
Manage and triage support queues, ensuring efficient and timely resolution of technical issues.
Design, implement, and maintain scripts to streamline data management and platform configuration.
Collaborate with development teams to help interpret and implement new requirements.
Act as a support and knowledge resource for developers, testers, and other technical staff.
Engage in feature development on both platforms, supporting ongoing innovation.
Bachelor’s degree in Computer Science or a related technical field.
Strong practical experience in programming using scripting languages (Bash, Python).
Strong proficiency with Linux/Unix environments.
Solid understanding of database systems (SQL, CosmosDB).
Proven experience in troubleshooting complex system issues and providing technical support.
Proficiency in applied Java and/or C# development.
Knowledge of medical image analysis and DICOM standards.
Understanding of design patterns and best practices in software development.
Experience with Agile methodologies.
Familiarity with Git, Microsoft DevOps, Docker, and Kubernetes.
Front-end development experience (React is a plus).
A strong interest in technology and programming outside of work is highly valued.

Staff Annual Bonus Plans and Annual Salary Review.
~ Generous employer pension contribution of 6%.
~25 days annual leave, increasing up to 28 days with every year at IXICO.
~ BUPA private medical insurance scheme.
~ Life Assurance of 4x annual salary.
~ Employee Benefits Portal, offering various discounts in retail, food & drink, and entertainment.
~ Wellbeing initiatives such as eye tests, flu jabs, and Mental Health Awareness Training.
~ Employee Assistance Programme offering advice and support on a wide range of topics.
~ Hybrid working model pattern split between working at our vibrant head office in the City of London and remotely.
~ Reimbursement allowance to purchase equipment to support working from home.
~ Generous employee referral scheme offering £2,000 for referring a successful candidate to the company.
~ Financial assistance for professional qualifications.
~ IXICO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

This is a great opportunity for a motivated and passionate Developer/Support Engineer to thrive in an engaging and fast-paced environment, to make a difference on an everyday basis.
Please note that our entire business is operating under a Hybrid-Working Model , where UK-based employees are required to attend our London office 2 days a week . Please note that IXICO will process the data provided by you only in order to perform the outlined recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact