At a Glance
- Tasks: Provide top-notch IT support for desktops, laptops, and mobile devices in a dynamic environment.
- Company: Join a leading tech company in Warwick, UK, known for its supportive culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a vibrant team with excellent career advancement opportunities.
- Why this job: Make a real difference by helping users with cutting-edge technology every day.
- Qualifications: 1-3 years of IT support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced FSO Technician (L2 Deskside Support) to provide onsite IT support services in Warwick, UK. The ideal candidate will be responsible for delivering high-quality technical support across desktops, laptops, mobile devices, AV equipment, networking, and end-user technologies while ensuring excellent customer service and SLA compliance.
Key Responsibilities
- Provide Level 2 onsite technical support for Desktop PCs, Laptops, Tablets, Thin Client Smartphones and Mobile Device Printers, MFDs, and Peripheral Devices
- Desk Telephony and AV Equipment
- Comms Room Activities and Network Patching
- Software Installation, Configuration, and Troubleshooting
- OS Imaging, Re-imaging, and Deployment
- Windows 11 and Legacy Windows Support
- Office 365, Teams, Google Workspace Support
- Azure, Intune, and Active Directory Administration
- IT Asset Management and Inventory Activities
- Smart Hands Support and Field IT Operations
- Incident and Service Request Management via ServiceNow
- VIP/Executive User Support
- Event Support including Audio/Video Readiness
- SLA Compliance and Timely Ticket Resolution
- High Customer Satisfaction
- Device Health Monitoring and Remediation
- Routine Technology Health Check
- Infrastructure Administration Support
- End-User Training and Guidance
Required Skills & Experience
- Technical Skills
- 1–3 years of IT Support / Deskside Support experience
- Strong experience supporting Windows 11 and Legacy Windows Operating System
- Microsoft Office 365
- Microsoft Teams
- Google Application Services
- Experience with Active Directory Users & Groups
- Device Management and OS Maintenance
- Basic LAN and Network Troubleshooting Knowledge
- Mobile Device Management and Support
- Business & Soft Skills
- Excellent verbal and written communication skills
- Self-motivated and proactive approach
- Strong analytical and problem-solving abilities
- Ability to work independently and within a team
- Ability to prioritise and manage multiple tasks effectively
Additional Requirements
- Ability to travel to remote office locations when required
- Flexible to work in BAU and project-based environment
- Available for Major Incident support as required
- Experience with Smart Hands and Field Support activities
- Comfortable handling physical equipment movement following H&S guidelines
Preferred Experience
- VIP/Executive Support
- Virtual Desktop Infrastructure (VDI) Support
FSO Technician (L2 Deskside Support) in Warwick employer: ixceed solutions
Join our dynamic team as an FSO Technician (L2 Deskside Support) in Warwick, where we prioritise employee growth and development in a supportive work culture. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while fostering a collaborative environment that values your contributions to delivering exceptional IT support services.
StudySmarter Expert Advice🤫
We think this is how you could land FSO Technician (L2 Deskside Support) in Warwick
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ixceed solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ixceed solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ixceed solutions!
✨Direct Apply to ixceed solutions
Let's not forget to apply directly through the ixceed solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace FSO Technician (L2 Deskside Support) in Warwick
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ixceed solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ixceed solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ixceed solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
