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- Tasks: Handle user queries, diagnose issues, and provide solutions in a dynamic service desk environment.
- Company: Join iXceed Solutions, a global leader in Talent and Digital recruitment for Fortune 100 companies.
- Benefits: Enjoy a permanent position with opportunities for growth and skill development in London.
- Why this job: Be part of an innovative team that values improvement and user satisfaction while enhancing your tech skills.
- Qualifications: Experience with Jira Service Desk, Windows Server, and a passion for problem-solving are essential.
- Other info: This role offers a chance to work in a fast-paced environment with a focus on online security.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally. About The Role: Title- Service Desk Location- London, UK Permanent Job description Primary Skill Service Desk User query issue handling Ensuring user queries or issues are captured validated and triaged for further processing Communicating with users Ensuring that various types of information are communicated to users through the appropriate channels Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate if needed unresolved problems to a higher level of support Provide essential online security advice and support Systematically interprets user problems and identifies solutions and possible side effects Uses experience to address user problems and interrogates database for potential solutions Escalates complex or unresolved incidents Records and tracks issues from outset to conclusion During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Skills Mandatory Skills : Jira Service Desk, ServiceDesk, Windows Server
Service Desk Specialist employer: ixceed solutions
Contact Detail:
ixceed solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Familiarize yourself with Jira Service Desk, as it's a key tool for this role. Consider taking an online course or watching tutorials to enhance your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Brush up on your knowledge of Windows Server. Understanding its functionalities and common issues will help you stand out during the interview process, showing that you're ready to tackle user queries effectively.
✨Tip Number 3
Practice your communication skills, as you'll need to convey technical information clearly to users. Role-playing scenarios with friends or family can help you refine your approach to explaining complex issues simply.
✨Tip Number 4
Research iXceed Solutions and their approach to talent and digital recruitment. Understanding their values and mission will allow you to tailor your responses in interviews, demonstrating that you're a great fit for their team.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Specialist position. Understand the key responsibilities and required skills, such as Jira Service Desk and Windows Server, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in service desk roles or similar positions. Provide specific examples of how you've handled user queries, resolved issues, and communicated effectively with users.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Mention instances where you identified and diagnosed issues, categorized queries, and provided effective solutions. This will show that you can handle the responsibilities outlined in the job description.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the posting, such as 'user query issue handling' and 'monitor issues from start to resolution', to make your application stand out.
How to prepare for a job interview at ixceed solutions
✨Show Your Technical Skills
Make sure to highlight your experience with Jira Service Desk and Windows Server during the interview. Be prepared to discuss specific scenarios where you've successfully resolved user queries or issues using these tools.
✨Demonstrate Communication Skills
Since the role involves communicating with users, practice explaining technical concepts in simple terms. Think of examples where you effectively communicated solutions to non-technical users.
✨Problem-Solving Mindset
Prepare to discuss how you identify and diagnose issues. Share examples of how you've categorized and recorded queries, and the steps you took to provide effective solutions.
✨Emphasize Continuous Improvement
Talk about your experience with process optimization and automation. Be ready to share ideas on how you can contribute to improving the service desk processes at iXceed Solutions.
