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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team at a leading IT Service Desk in Chester.
- Benefits: Hybrid work model, competitive pay, and opportunities for skill development.
- Other info: Be part of a collaborative team with a focus on customer satisfaction.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Technical background in service desk support and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Chester, UK (Hybrid)
Duration: Inside IR35 Contract
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloguing them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills Required
- Technical Service Desk background
- Familiarity with ServiceNow
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk - Level 1 Support employer: ixceed solutions
Contact Detail:
ixceed solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk - Level 1 Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain your skills and how they relate to the Service Desk role. Keep it concise and engaging!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter.
We think you need these skills to ace Service Desk - Level 1 Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk role. Highlight your technical skills and any experience with ServiceNow or similar tools. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since you'll be explaining technical issues to end users, make sure to showcase your communication skills in your application. We love candidates who can break down complex info into easy-to-understand language!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ixceed solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around troubleshooting IT issues. Familiarise yourself with ServiceNow and be ready to discuss how you've used it in past roles. This will show that you're not just a good communicator but also technically savvy.
✨Practice Your Communication Skills
Since you'll need to explain technical information to end users, practice articulating complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Show Your Team Spirit
Be prepared to talk about your experiences working in a team. Highlight times when you shared knowledge or helped a colleague out. Companies love candidates who are team players and can contribute positively to the work environment.
✨Prioritisation is Key
Think of examples where you've had to prioritise tasks under pressure. Be ready to explain how you determine what needs immediate attention and how you manage multiple requests. This will demonstrate your ability to handle the fast-paced nature of a service desk role.