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For Companies At a Glance
- Tasks: Provide on-site technical support for network equipment and design enterprise networks.
- Company: Join iXceed Solutions, a leading HR tech company with global accolades.
- Benefits: 12-month contract with potential extension and opportunities for professional growth.
- Other info: Work in dynamic data centre environments with flexible hours.
- Why this job: Be part of an innovative team making a real impact in network support.
- Qualifications: L1/L2 experience in network operations and strong understanding of network infrastructure.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Founded on the grounds of innovation – iXceed Solutions, is an ISO certified leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally.
Job Description
Role: Network support engineer
Work Location: Windsor & Branston, UK
Contract Duration: 12 Months + extendable
Key skills: Knowledge and hands-on experience on iBGP, eBGP, OSPF, STP, HSRP, F5 load balancers.
Key Responsibilities:
- Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
- Design, implement, and support enterprise LAN, WAN, and DC networks.
- Ensure high availability, performance, and security of network infrastructure.
- Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
- Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
- Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
- Maintain accurate documentation of activities, incidents, and changes performed on-site.
- Coordinate with remote network operations teams to resolve escalated issues promptly.
- Ensure compliance with customer security and operational standards during all activities.
Required Skills & Qualifications:
- L1/L2 experience in network operations and support or data center environments.
- Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
- Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
- Ability to work independently and follow detailed technical instructions from remote teams.
- Ability to work independently on the deployments and transformations.
- Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
- Excellent communication and coordination skills.
Preferred Certifications: CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification. Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.
Work Environment: On-site role at customer data centers and offices. May require flexible hours or on-call support for critical incidents.
Network Support Engineer employer: ixceed solutions
Contact Detail:
ixceed solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Network support roles are all about showcasing your hands-on experience. When you get the chance to chat with potential employers, make sure to highlight your practical skills with iBGP, eBGP, and OSPF. We want to see how you've tackled real-world problems!
✨Tip Number 2
Networking is key! Don’t just apply through our website; connect with current employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you resolved connectivity issues or hardware failures. We love hearing about your thought process and how you approach challenges!
✨Tip Number 4
Don’t underestimate the power of documentation! Make sure you can talk about how you’ve maintained accurate records of incidents and changes in past roles. This shows that you’re detail-oriented and understand the importance of compliance in network operations.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your hands-on experience with network protocols like iBGP, eBGP, and OSPF. We want to see how your skills match up with what we're looking for, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Network Support Engineer role. Use keywords from the job description to show us you understand what we need and how you fit in.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see why you’re the right fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at ixceed solutions
✨Know Your Networking Basics
Make sure you brush up on your knowledge of iBGP, eBGP, OSPF, and other key protocols mentioned in the job description. Being able to discuss these concepts confidently will show that you're not just familiar with them but can apply them in real-world scenarios.
✨Showcase Your Hands-On Experience
Prepare to share specific examples of your hands-on experience with network hardware and troubleshooting. Whether it's cabling, racking, or dealing with hardware failures, having a few stories ready will demonstrate your practical skills and problem-solving abilities.
✨Communicate Clearly
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a connectivity issue or coordinate with remote teams, so clarity is key!
✨Familiarise Yourself with Tools
If you have experience with ticketing systems like ServiceNow or ITIL processes, be ready to discuss it. If not, do a bit of research on these tools and how they fit into network operations. Showing that you're proactive about learning can really impress the interviewers.