Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.
Website : www.ixceed-solutions.com
LinkedIn URL : iXceed Solutions | LinkedIn
We are looking for an experienced Service Desk Analyst to join a Global Service Desk team, providing high-quality technical support and ensuring excellent service delivery.
Location: Leeds, UK (Hybrid – 3 days onsite per week)
16 hours per week (Monday to Friday, 4 hours daily between 09:00–17:00)
- Monday to Friday-4 Hours per day between the hours of 09:00 and 17:00-Total Hours: 20
- Minimum 3 years of experience in a Service Desk / IT Support role.
- Strong experience in 1st and 2nd line technical support.
- Good knowledge of ITSM processes, tools and SLA management.
- Experience managing incidents, service requests, escalations and ticket backlogs.
- Excellent communication and customer service skills.
- Ability to monitor service levels, resolve issues and prioritize tickets effectively.
- Experience in training, mentoring and supporting team members.
Desirable Skills:
- ITIL v4 certification or relevant experience.
- Microsoft certifications.
- Experience within law firms, professional services or investment banking.
- Knowledge of iManage, Intapp Time, Intapp Open, Apollo or Intapp Walls.
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Service Desk Analyst in Leeds employer: iXceed Solutions
As a Microsoft Power Platform CoPilot Architect, you will thrive in a dynamic and innovative environment located in the heart of London. Our company prioritises employee growth through continuous learning opportunities and a collaborative work culture that values creativity and teamwork. With a hybrid work model, we offer flexibility while ensuring our team members are supported and engaged in meaningful projects that drive technological advancement.
