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- Tasks: Provide first-line IT support and handle requests in a dynamic environment.
- Company: Join iXceed Solutions, a forward-thinking company based in Chester, UK.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a supportive team.
- Why this job: Kickstart your tech career while making a difference in service delivery.
- Qualifications: Solid technical background and familiarity with ServiceNow required.
The predicted salary is between 25000 - 32000 £ per year.
iXceed Solutions is seeking a Service Desk - Level 1 Support professional based in Chester, UK. The role involves providing first-line support, handling IT requests, logging incidents, and maintaining service standards.
Candidates should have a solid technical service desk background and familiarity with ServiceNow. Communication skills, the ability to prioritize tasks, and a willingness to learn are essential.
This position offers a hybrid work model aligned with the company's shift system.
Service Desk Level 1 Support - Hybrid (UK) in Chester employer: ixceed solutions
Contact Detail:
ixceed solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Level 1 Support - Hybrid (UK) in Chester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some common questions your way, especially around IT support scenarios.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with ServiceNow or similar tools, make sure to highlight that in conversations. We want to demonstrate how we can hit the ground running in a Service Desk role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at iXceed Solutions.
We think you need these skills to ace Service Desk Level 1 Support - Hybrid (UK) in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical service desk experience and familiarity with ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Level 1 Support role and how your communication skills and ability to prioritise tasks make you a great fit for us.
Show Your Willingness to Learn: In your application, let us know about any instances where you’ve taken the initiative to learn something new. We love candidates who are eager to grow and adapt, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ixceed solutions
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around service desk operations and tools like ServiceNow. Be ready to discuss your previous experiences with IT requests and incident logging, as this will show you’re well-prepared for the role.
✨Show Off Your Communication Skills
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a specific IT issue, so think about how you can convey your thought process clearly and effectively.
✨Prioritisation is Key
Be prepared to talk about how you prioritise tasks when faced with multiple IT requests. Think of examples from your past where you successfully managed competing priorities, as this will demonstrate your ability to maintain service standards under pressure.
✨Embrace the Learning Mindset
Express your willingness to learn and adapt, especially in a hybrid work environment. Share instances where you’ve taken the initiative to learn new skills or technologies, as this will resonate well with the company’s values and show that you’re a proactive candidate.