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- Tasks: Identify non-entitled overseas visitors and ensure accurate charges are applied.
- Company: Join a leading NHS Trust committed to exceptional patient care.
- Benefits: Competitive salary, on-site nursery, wellness centre, and staff networks.
- Other info: Full training provided; friendly and adaptable team environment.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Good general education, NVQ 3 in business administration or equivalent experience.
The predicted salary is between 25760 - 27476 £ per year.
Weekly Hours / Programmed Activities: 37.5
Salary Band: Band 3
Staff Group: Administrative and Clerical
Contract Type: Permanent
Job Area: Admin and Corporate
Company Description
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Job Description
NHS Band 3: Salary £25,760 - £27,476 per annum
Contract Type: Permanent
Hours per Week: full time 37.5
This role is primarily on-site; however, employees may be permitted to work from home 1 or 2 days a week based on staffing levels and job requirements. As such, hybrid working is not permanently guaranteed.
At PHU, we take great pride in our achievements. Our Trust is committed to delivering exceptional patient care and experience. Following our Single Corporate Service restructure we have an opportunity as an Overseas Visitors and Income Officer to join the Overseas Visitors Administration Division.
In this role, you will be responsible for identifying non-entitled overseas visitors and ensuring that appropriate charges are applied accurately. You must have the ability to prioritise conflicting workloads and possess a thorough understanding of Department of Health and Social Care guidelines regarding the treatment of non-entitled patients. Additionally, you will need to stay informed about current legislation from the Department of Health and Social Care and Immigration Authorities, ensuring that such regulations are implemented appropriately. This position allows you to utilise your existing skills and NHS experience in another administrative capacity. While prior experience in NHS or Overseas Visitors Administration is advantageous, it is not essential. We are looking for you to be friendly, adaptable, and possess excellent communication skills, as these will be vital in your daily interactions with patients and the team. We will be able to provide you with full training on appointment.
Key Working Relationships
- Internal Working Relationships
- NHS Overseas Visitors Supervisor/ Credit Controller
- Consultants
- Secretaries
- Finance Department
- Legal Department
- UK Border Agency
- Department of Health
- Department of Work and Pensions
- General Public
- Insurance Companies (Domestic & International)
Qualifications
- Good general education including GCSE Maths and English.
- NVQ 3 in business administration OR equivalent level of knowledge and experience.
- NVQ 3 in Customer Services or equivalent experience.
Experience
- Understanding of office practices and procedures.
- Attention to Detail.
- Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
- Accurate typing skills, grammar and spelling.
- Excellent, accurate record keeping.
- Understand relevant financial information.
- Previous experience working in a team.
- Proven experience of working practices in an acute NHS Trust.
Skills and Knowledge
- Well organised using systematic approach.
- Ability to understand policy documents in collaboration with seniors.
- An excellent level of comprehension, to enable effective communication often involving sensitive information.
- Diplomacy and tact when dealing with difficult situations.
- Must have high degree of empathy, patience and sensitivity towards patients and staff.
- Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers.
- Ability to operate in a business environment.
- Ability to understand core issues and ability to make effective decisions.
- Ability to deal with sensitive situations.
- Knowledge of medical terminology.
- Knowledge of Patient Administration computer systems.
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
Overseas Visitor and Income Officer in Portsmouth employer: IWT PHU Single Corporate Service
Contact Detail:
IWT PHU Single Corporate Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overseas Visitor and Income Officer in Portsmouth
✨Tip Number 1
Get to know the company! Research the Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local NHS events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Overseas Visitor and Income Officer role. Think about how your skills align with the job description and be ready to share examples of your experience in similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Overseas Visitor and Income Officer in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Overseas Visitor and Income Officer role. Highlight your relevant skills and experiences that align with the job description, especially your understanding of NHS practices and customer service.
Show Off Your Communication Skills: Since this role involves daily interactions with patients and team members, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can effectively convey sensitive information.
Highlight Your Attention to Detail: This position requires a keen eye for detail, especially when dealing with financial information and patient records. Make sure to mention any previous experiences where your attention to detail made a difference, whether in administrative tasks or customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at the NHS.
How to prepare for a job interview at IWT PHU Single Corporate Service
✨Know Your Stuff
Make sure you brush up on the Department of Health and Social Care guidelines regarding non-entitled patients. Understanding these regulations will show that you're serious about the role and can handle the responsibilities that come with it.
✨Show Off Your Communication Skills
Since this role involves interacting with patients and various departments, practice articulating your thoughts clearly. Think about examples from your past experiences where you've successfully communicated sensitive information or resolved conflicts.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage conflicting workloads. You might want to share specific examples of how you've kept things organised in a busy environment, especially if you've worked in an NHS setting before.
✨Emphasise Your Adaptability
This position requires a friendly and adaptable attitude. Be ready to talk about times when you've had to adjust to new situations or changes in the workplace. Highlighting your flexibility will show that you're a great fit for the dynamic nature of the role.