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- Tasks: Build strong client relationships and ensure they get the most from our data and insights.
- Company: Join IWSR, the global leader in beverage alcohol data and intelligence.
- Benefits: Enjoy 25 days holiday, flexible working, and a bonus scheme.
- Why this job: Make a real impact in the beverage industry while growing your career.
- Qualifications: 2+ years in customer success or account management, with strong communication skills.
- Other info: Dynamic team environment with plenty of learning opportunities.
The predicted salary is between 58800 - 67200 ÂŁ per year.
About Us: IWSR is the global authority on beverage alcohol data and intelligence. For over 50 years, IWSR has been trusted by leaders in the global beverage alcohol industry as an integral part of strategic planning and decision‑making. We combine proprietary longitudinal market data, consumer insights, and AI‑enhanced data science with on‑ground intelligence in 160 markets worldwide to decipher what is happening in the global beverage alcohol market.
Overview: As the global authority on beverage alcohol data and intelligence, IWSR partners with the world’s leading brands to shape strategic decisions through trusted insights. The Customer Success Executive (CSE) plays a pivotal role in ensuring our clients derive maximum value from IWSR’s data, insights, and services. This role nurtures long‑term client relationships, drives engagement, and supports retention and growth through proactive support, onboarding, and collaboration across IWSR teams.
Key Responsibilities
- Client Relationship Management: Work alongside Account Directors as an additional point of contact for client queries, providing timely, professional, and insightful support. Build and maintain strong relationships with key client stakeholders, understanding their business objectives and aligning IWSR solutions to their needs. Maintain and regularly review client account plans to identify opportunities for engagement, expansion, and added value.
- Client Reporting & Engagement: Monitor and report on client usage and engagement for target accounts, identifying trends and opportunities to enhance value delivery. Lead regular client review sessions to demonstrate IWSR’s impact and drive meaningful conversations around business outcomes.
- Onboarding & Training: Manage the onboarding process for new client contacts, ensuring a seamless introduction to IWSR’s data platforms, tools, and services. Deliver engaging and informative training sessions for clients on both existing and newly launched IWSR products. Support clients in adopting best practices for accessing, interpreting, and applying IWSR data to their strategic goals.
- Internal Collaboration: Collaborate closely with IWSR’s internal teams—Sales, Research, Product, and Marketing—to ensure client feedback informs product development and service delivery. Partner with Sales to identify upsell or cross‑sell opportunities and ensure alignment on account strategy. Support the Product team by communicating client insights and contributing to the continuous improvement of IWSR’s offerings.
- Product Awareness & Adoption: Actively raise awareness of new IWSR products, tools, and releases among existing clients, positioning their value and relevance. Deliver training and guidance on new features or enhancements to ensure clients are maximising the full potential of IWSR’s suite of solutions.
Skills & Experience
- Proven experience (2+ years) in customer success, account management, or client service, ideally within data, research, or SaaS‑based organisations.
- Strong communication, presentation, and relationship‑building skills with senior stakeholders.
- Analytical and commercially minded, with an ability to translate data into insights and actionable recommendations.
- Experienced in using CRM and data analytics tools (e.g., Salesforce, Pendo, Power BI).
- Highly organised and detail‑oriented, with the ability to manage multiple priorities.
- Interest in or knowledge of the global beverage alcohol industry is a plus.
Personal Attributes
- Passionate about delivering exceptional client experiences and building strong partnerships.
- Curious, collaborative, and adaptable, thriving in a global and fast‑paced environment.
- Proactive problem solver who takes ownership and drives continuous improvement.
Benefits
- Generous time off: 25 days holiday plus bank holidays and a company‑wide end‑of‑year break.
- Flexible work environment: Hybrid working model with flexible hours.
- Comprehensive perks: Annual bonus scheme, pension, regular social events, and a volunteering policy.
- Growth opportunities: Lots of learning and development opportunities.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Other
Industries: Information Services
Location: London, England, United Kingdom
Salary: £70,000.00‑£80,000.00
Customer Success Executive (London) employer: IWSR
Contact Detail:
IWSR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beverage alcohol industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at IWSR. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research IWSR’s products and services inside out. Be ready to discuss how your experience aligns with their goals, especially in client relationship management and data insights. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the IWSR team. Let’s get you that Customer Success Executive role!
We think you need these skills to ace Customer Success Executive (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in client relationship management and how it aligns with IWSR's mission to deliver exceptional insights.
Showcase Your Skills: Don’t forget to emphasise your communication and analytical skills. We want to see how you can translate data into actionable insights, so give us examples of how you've done this in previous roles.
Be Personable: We love a bit of personality! When writing your application, let your passion for client success shine through. Share why you're excited about the beverage alcohol industry and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at IWSR
✨Know Your Client
Before the interview, dive deep into IWSR's client base and understand their needs. Familiarise yourself with the beverage alcohol industry trends and how IWSR's data can help clients achieve their goals. This will show your genuine interest and ability to align solutions with client objectives.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is key. Prepare to demonstrate your ability to convey complex data insights in a clear and engaging manner. Consider using examples from your past experiences where you successfully communicated with stakeholders or led training sessions.
✨Highlight Your Analytical Mindset
Be ready to discuss how you've used data analytics tools in previous roles. Share specific instances where your analytical skills led to actionable recommendations that benefited clients. This will illustrate your capability to translate data into meaningful insights for IWSR's clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and client management skills. Think of scenarios where you had to manage client expectations or resolve conflicts. Practising these responses will help you articulate your proactive approach to client success during the interview.
