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For Companies At a Glance
- Tasks: Support clients in maximising value from data and insights while building strong relationships.
- Company: Join IWSR, the global leader in beverage alcohol data and intelligence.
- Benefits: Enjoy 25 days holiday, flexible working, bonuses, and growth opportunities.
- Why this job: Make a real impact by helping top brands shape their strategies with your insights.
- Qualifications: 2+ years in customer success or account management, strong communication skills required.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and continuous improvement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Us
IWSR is the global authority on beverage alcohol data and intelligence. For over 50 years, IWSR has been trusted by the leaders of global beverage alcohol businesses as an integral part of their strategic planning and decision‑making processes. We uniquely combine our proprietary longitudinal market data, consumer insights and AI‑enhanced data science, with valuable on‑the‑ground human intelligence in 160 markets worldwide, to decipher what is really happening in the global beverage alcohol market. With access to our data, clients from across the drinks industry, including multinational spirits, beer, and wine businesses; packaging and ingredient manufacturers; distributors; and financial institutions, plan their strategies and future investment with a reliable, consistent and complete understanding of the global landscape.
Overview
As the global authority on beverage alcohol data and intelligence, IWSR partners with the world’s leading brands to shape strategic decisions through trusted insights. The Customer Success Executive (CSE) plays a pivotal role in ensuring our clients derive maximum value from IWSR’s data, insights, and services. This role is responsible for nurturing long‑term client relationships, driving engagement, and supporting retention and growth through proactive support, onboarding, and collaboration across IWSR teams.
Key Responsibilities
- Client Relationship Management: Work alongside the Account Directors as an additional point of contact for client queries, providing timely, professional, and insightful support. Build and maintain strong relationships with key client stakeholders, understanding their business objectives and aligning IWSR solutions to their needs. Maintain and regularly review client account plans to identify opportunities for engagement, expansion, and added value.
- Client Reporting & Engagement: Monitor and report on client usage and engagement for target accounts, identifying trends and opportunities to enhance value delivery. Lead regular client review sessions to demonstrate IWSR’s impact and drive meaningful conversations around business outcomes.
- Onboarding & Training: Manage the onboarding process for new client contacts, ensuring a seamless introduction to IWSR’s data platforms, tools, and services. Deliver engaging and informative training sessions for clients on both existing and newly launched IWSR products. Support clients in adopting best practices for accessing, interpreting, and applying IWSR data to their strategic goals.
- Internal Collaboration: Collaborate closely with IWSR’s internal teams—Sales, Research, Product, and Marketing—to ensure client feedback informs product development and service delivery. Partner with Sales to identify upsell or cross‑sell opportunities and ensure alignment on account strategy. Support the Product team by communicating client insights and contributing to the continuous improvement of IWSR’s offerings.
- Product Awareness & Adoption: Actively raise awareness of new IWSR products, tools, and releases among existing clients, positioning their value and relevance. Deliver training and guidance on new features or enhancements to ensure clients are maximizing the full potential of IWSR’s suite of solutions.
Skills & Experience
- Proven experience (2+ Years) in customer success, account management, or client service, ideally within data, research, or SaaS‑based organisations.
- Strong communication, presentation, and relationship‑building skills with senior stakeholders.
- Analytical and commercially minded, with an ability to translate data into insights and actionable recommendations.
- Experienced in using CRM and data analytics tools (e.g., Salesforce, Pendo, Power BI).
- Highly organized and detail‑oriented, with the ability to manage multiple priorities.
- Interest in or knowledge of the global beverage alcohol industry is a plus.
Personal Attributes
- Passionate about delivering exceptional client experiences and building strong partnerships.
- Curious, collaborative, and adaptable, thriving in a global and fast‑paced environment.
- Proactive problem solver who takes ownership and drives continuous improvement.
Benefits
- Generous time off: 25 days holiday plus bank holidays and a company‑wide end‑of‑year break.
- Flexible work environment: Hybrid working model with flexible hours.
- Comprehensive perks: Annual bonus scheme, pension, regular social events, and a volunteering policy.
- Growth opportunities: Lots of learning and development opportunities.
Customer Success Executive (London) employer: IWSR Drinks Market Analysis Limited
Contact Detail:
IWSR Drinks Market Analysis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (London)
✨Tip Number 1
Get to know the company inside out! Research IWSR's products, services, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Customer Success Executive. Use the STAR method to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Success Executive (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer success or account management, especially if you've worked with data or SaaS companies. We want to see how your skills align with what we do at IWSR!
Showcase Your Communication Skills: Since this role involves building relationships with clients, it's crucial to demonstrate your strong communication skills. Use clear and engaging language in your application to reflect how you would interact with our clients. Remember, first impressions count!
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM and data analytics tools like Salesforce or Power BI. If you’ve got a passion for the beverage alcohol industry, let us know! We love seeing candidates who are genuinely interested in our field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IWSR!
How to prepare for a job interview at IWSR Drinks Market Analysis Limited
✨Know Your Stuff
Before the interview, dive deep into IWSR's data and services. Familiarise yourself with their products and how they impact the beverage alcohol industry. This will help you speak confidently about how you can add value as a Customer Success Executive.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at IWSR and share relevant anecdotes from your past roles that demonstrate your relationship-building skills. This shows you're not just interested in the job, but also in the people you'll be working with.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive client success in previous roles. Bring examples of how you've translated data into actionable insights and recommendations. This will highlight your analytical mindset, which is crucial for the role.
✨Demonstrate Proactivity
Share instances where you've taken the initiative to solve problems or improve processes. Highlight your proactive approach to client management and how it led to successful outcomes. This aligns perfectly with IWSR's emphasis on driving engagement and supporting client growth.
