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- Tasks: Process customer orders and respond to enquiries with a solution-focused approach.
- Company: Join Beaverswood, a leader in innovative workplace solutions.
- Benefits: Enjoy 25 days holiday, health care cash plan, and remote work options.
- Why this job: Be part of a growing team making workplaces smarter and safer.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Beaverswood is looking to recruit a new Customer Service Advisor to join its growing and dedicated Customer Service team. The key responsibilities of the Customer Service Advisor role are to process and dispatch customer orders, whilst responding to customer enquiries in a timely manner utilising customer service skills.
Beaverswood, based in Wokingham, manufactures innovative products that make the workplace work smarter with a range of visual management products, suitable for lean manufacturing and 5S or any workplace that needs to be safe, productive, and organised. The product range includes labelling and ticketing; document display and signage; waste segregation; shadow boards; specialist impact protection, racking protection and warehouse safety products.
This role is based at Head Office in Wokingham, with the opportunity to work remotely 1 day per week.
Responsibilities- Process and dispatch customer orders promptly and accurately.
- Contact customers proactively to clarify or resolve any issues related to their orders.
- Maintain and update accurate customer records in the database.
- Respond to customer pricing requests in a timely and professional manner.
- Liaise with suppliers to obtain pricing and availability for special or non-stock items.
- Generate and track purchase orders for non-inventory products, ensuring timely delivery and communication with relevant stakeholders.
- Prepare and compile all necessary export documentation in accordance with international shipping and compliance requirements.
- Collaborate closely with the external sales team to effectively manage and fulfil customer requests.
- Deliver exceptional customer service by responding quickly and professionally to enquiries, complaints, and concerns.
- Contribute to the continuous improvement of processes and procedures aimed at enhancing customer experience and operational efficiency.
- Build and maintain effective customer working relationships.
- Weekly/monthly reporting on order, quote, and query management volumes.
- Meet or exceed customer's expectations on delivery of information.
- Maintenance of auditable documentation trails.
- Engagement with Sales team to ensure timely completion of quotations, orders, and responses to customers.
- Demonstration of continuous improvement.
- Experience in customer service, ideally in a B2B environment.
- Technologically astute.
- Experience with CRM and ERP systems.
- Experience within a customer service or quoting role.
- Problem solver with great initiative.
- Good head for numbers.
- Excellent written and verbal communication skills.
- Proficient in Excel and Word.
- Able to prioritise, develop work schedule, and influence others to achieve results.
- Knowledge of the industry in which Beaverswood operates.
- Knowledge of the reseller/dealer channel model is advantageous.
- Knowledge of arranging and executing export shipments.
- Self-motivated, resourceful and results orientated.
- An eye for detail and ability to visualise the customer journey while identifying opportunities to improve the customer's experience.
- Ability to identify up sell and cross sell opportunities.
- Able to articulate technical information to both technical and non-technical audiences.
- Skilled at building relationships where feedback is welcomed and responded to.
- Analytical, diligent, tenacious, persistent, and balanced.
- Capable of working to challenging deadlines and managing multiple tasks efficiently.
Now part of the rapidly growing IWS Group of companies, investment is being made in people, systems and expanding the service offering for an ambitious period of growth. This is an exciting time to be joining the team!
- 38.25 hours per week Monday to Friday
- 25 days holiday (service increment scheme in place)
- Health Care Cash Plan (available from day one)
- Company sick pay support scheme (after completion of probation)
- Employee Assistance Programme (including 1:1 counselling)
- Group Life Assurance - 2x annual salary (after 5 years' service)
- PERKS retailer discount scheme
Customer Service Advisor in Wokingham employer: IWS Group
Contact Detail:
IWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wokingham
✨Tip Number 1
Get to know the company inside out! Research Beaverswood's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in the role and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor and prepare your responses. We want to see how you handle tricky situations, so be ready to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral. We love seeing candidates who are proactive about building relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at Beaverswood. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service, especially in a B2B environment, and showcase how your skills align with what we're looking for at Beaverswood.
Show Off Your Tech Skills: Since we're all about being technologically astute, don’t forget to mention your experience with CRM and ERP systems. If you’ve got any specific examples of how you've used these tools to improve customer service, share them!
Be Professional and Personable: When writing your application, keep it professional but let your personality shine through. We want to see your excellent written communication skills, so make sure your application is clear, concise, and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team at Beaverswood!
How to prepare for a job interview at IWS Group
✨Know the Company Inside Out
Before your interview, take some time to research Beaverswood and its innovative products. Understanding their range of visual management products and how they contribute to a smarter workplace will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your past experience where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this role heavily relies on those skills.
✨Familiarise Yourself with CRM and ERP Systems
Since the job requires experience with CRM and ERP systems, brush up on your knowledge of these tools. If you have experience with specific software, be ready to discuss how you've used it to manage customer orders or improve efficiency.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Beaverswood. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.