At a Glance
- Tasks: Manage customer relationships and drive growth for small businesses with tailored financial solutions.
- Company: Join iwoca, a leading Fintech empowering small businesses across Europe.
- Benefits: Flexible working, competitive salary, generous holiday, and wellness support.
- Other info: Dynamic culture with opportunities for personal growth and team collaboration.
- Why this job: Make a real impact by helping businesses thrive with fast, flexible finance.
- Qualifications: Experience in customer relationship management and consultative sales skills.
We’re looking for an Account Manager. Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from onboarding to retention.
About us: Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Our culture: We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission:
- Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.
- Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.
- Build and maintain strong, long-lasting relationships with small businesses.
- You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
- Adhere to our Compliance framework ensuring all customers are treated fairly.
- Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.
- Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Requirements: We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have:
- Proven customer relationship management experience.
- Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
- Experience explaining complex products and services to customers.
- A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
- Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
- A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with teammates.
Whilst we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
The salary: Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.
Our benefits: We put a lot of effort into making iwoca a brilliant place to work:
- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football…
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
- Plenty of drinks and snacks in our offices.
- We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership.
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
- Instant access to emotional and mental health support with our partner, Spill.
- Share options.
- Generous maternity and paternity leave.
- A nursery tax benefit scheme to help you save money.
- Paid volunteering day to support your chosen charity.
- Extra leave if you want to travel or study.
- One-month fully paid sabbatical after 4 years.
- Cycle-to-work scheme.
- Electric car scheme.
And to make sure we all keep learning, we offer:
Remote Account Manager in York employer: Iwoca
At iwoca, we pride ourselves on being an exceptional employer that champions work-life balance and employee growth. Our flexible working arrangements allow you to thrive both personally and professionally, while our vibrant culture fosters collaboration and innovation. With a commitment to employee well-being, competitive salaries, and a range of benefits including generous leave policies and wellness support, iwoca is dedicated to empowering you to make a meaningful impact in the world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager in York
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to account management. Role-play with a friend or use online resources to get comfortable explaining complex products and your consultative sales approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the iwoca team.
We think you need these skills to ace Remote Account Manager in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your consultative sales skills and experience in customer relationship management, as these are key to what we’re looking for at iwoca.
Showcase Your Communication Skills:Since brilliant communication is a must-have, use your application to demonstrate your excellent telephone manner and ability to explain complex products. This will help us see how you can delight our customers right from the start.
Highlight Your Growth Mindset:We love candidates who are motivated to improve and learn on the job. Share examples of how you've driven change or exceeded KPIs in previous roles, as this aligns perfectly with our mission at iwoca.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iwoca
✨Know Your Products Inside Out
As an Account Manager, you'll need to explain complex products to customers. Make sure you thoroughly understand iwoca's offerings and how they can benefit small businesses. Prepare to discuss specific features and advantages during your interview.
✨Showcase Your Consultative Sales Skills
Demonstrate your ability to identify customer needs and match them with the right solutions. Use examples from your past experiences where you've successfully converted leads or nurtured client relationships. This will show that you can drive growth effectively.
✨Emphasise Relationship Building
Building strong, long-lasting relationships is key in this role. Be ready to share stories about how you've maintained client relationships in the past, and how you plan to do the same at iwoca. Highlight your communication skills and passion for customer service.
✨Prepare for Team Collaboration Questions
Since you'll be liaising with various teams, think of examples that showcase your teamwork and collaboration skills. Be prepared to discuss how you've worked with different departments to achieve a common goal, as this will be crucial for success at iwoca.
