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For Companies At a Glance
- Tasks: Lead the CRM team in developing innovative systems that empower small businesses.
- Company: Join iwoca, a leading fintech innovator transforming finance for small businesses.
- Benefits: Enjoy flexible hours, competitive salary, and generous holiday leave.
- Why this job: Make a real impact by shaping technology that supports thousands of businesses daily.
- Qualifications: Expertise in systems architecture and experience leading engineering teams.
- Other info: Dynamic culture with opportunities for personal growth and exciting company retreats.
The predicted salary is between 86000 - 136000 £ per year.
Overview
Tech Lead – CRM Team at iwoca. Hybrid in London or Remote within the UK.
Join to apply for the Tech Lead – CRM Team role at iwoca.
Tech Lead – CRM Product Team. Hybrid in London or Remote within the UK.
The Company
Imagine a world where every small business has the power to thrive. Since 2012, iwoca has revolutionised how small businesses access finance, turning a lengthy process into funding that is fast, flexible, and works for modern businesses. iwoca has provided billions in funding to over 150,000 businesses across Europe and aims to empower one million businesses with the financial tools they deserve.
We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. We help businesses manage cash flow and seize opportunities, often within minutes.
The Team
The CRM team builds and owns iwoca’s proprietary CRM platform, powering account management, sales, credit analysis, and collections. The platform is a key competitive advantage, enabling outstanding customer service. The team delivers intelligent features such as smart call routing and ML-driven task prioritisation, with a collaborative, agile environment and iterative delivery to solve real user problems.
The Role
As a Tech Lead in the CRM team, you will set the technical vision for the systems powering our 300-strong operations staff. You will contribute high-quality code, define long-term technical strategy, and mentor engineers on your team. You will work as a peer alongside two other senior engineers to guide the evolution of core operational platforms, including real-time telephony and dynamic task-prioritisation systems.
Architectural ownership and impact:
- Own the technical road map for the CRM team, re-architecting the team’s systems to scale with growth in operations and customers.
- Lead evolution of system architecture to enable CRM to operate more independently with reduced cognitive load.
- Collaborate with Tech Leads in other teams to design and deliver a coherent system, with support from org-wide teams such as DevOps.
Hands-on delivery and project leadership:
- Act as a hands-on contributor to the codebase, modeling quality, testing, and performance.
- Drive the technical strategy and execution for the CRM team’s projects, translating product goals into production-ready code.
- Resolve technical debt and production issues, ensuring long-term health and stability of owned systems.
Team leadership and management:
- Manage and mentor engineers, responsible for performance, coaching, and career development.
- Define and champion engineering best practices within the team and across the engineering group.
Requirements
Essential:
- Expertise in systems architecture, including designing and managing complex domain models
- Advanced proficiency in software development using an object-oriented language
- Demonstrable business acumen to translate complex challenges into scalable solutions; experience owning technical systems delivering business outcomes in fast-paced environments
- Proven experience leading a small team of engineers, including line management responsibilities; able to balance hands-on coding with project delivery and strategic planning, with a focus on developing engineers
Bonus:
- Experience with Python, Django, PostgreSQL, Typescript, or React
- Familiarity with data analytics and machine learning processes
- Understanding of complex data systems, including event-sourced data models
- Strong numerical or technical background
The salary
We expect to pay from £100,000 – £160,000 for this role. Include your salary goals with your application. Salary benchmarks and quarterly reviews are conducted.
The culture
iwoca prioritises a culture of learning, growth, and support, investing in professional development. We value diversity in thought and skill and encourage exploration to improve products and services.
The offices
Offices in London, Leeds, and Frankfurt with drinks and snacks; events and clubs such as bingo, comedy nights, yoga, football, etc.
Benefits
- Flexible working hours
- Medical insurance from Vitality, including discounted gym membership and private GP service for you, your partner, and dependents
- 25 days’ holiday plus birthday day off, buy/sell up to 5 extra days, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years
- Emotional and mental health support with Spill
- Pension and share options
- Generous parental leave and nursery tax benefit
- Paid volunteering day
- Cycle-to-work and electric car schemes
- Two company retreats per year
Learning and development:
- Learning budget for everyone
- Company-wide talks
- Access to learning platforms like Treehouse
Compensation Range: £100K – £160K
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Engineering and Information Technology
References to job alerts and related roles appear below but are not part of the role description.
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Tech Lead - CRM Team employer: Iwoca
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Lead - CRM Team
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they empower small businesses. Tailor your answers to show how you can contribute to their mission.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or GitHub, make sure it’s up to date. Share projects that highlight your expertise in systems architecture and software development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Tech Lead - CRM Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tech Lead role. Highlight your experience in systems architecture and team leadership, and show us how your skills align with our mission at iwoca.
Showcase Your Technical Skills: We want to see your expertise in action! Include specific examples of projects where you've designed complex systems or led a team. Don't forget to mention any relevant technologies like Python or Django that you've worked with.
Be Authentic: Let your personality shine through in your application. We value diversity and want to know what makes you unique. Share your passion for empowering small businesses and how you can contribute to our culture at iwoca.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Iwoca
✨Know Your Tech Inside Out
Make sure you’re well-versed in systems architecture and the specific technologies mentioned in the job description, like Python and Django. Brush up on your knowledge of complex domain models and be ready to discuss how you've tackled similar challenges in past roles.
✨Showcase Your Leadership Skills
As a Tech Lead, you'll need to demonstrate your ability to manage and mentor engineers. Prepare examples of how you've successfully led teams, resolved conflicts, and fostered a collaborative environment. Highlight your experience in balancing hands-on coding with strategic planning.
✨Understand the Business Impact
iwoca is all about empowering small businesses, so show that you understand their needs. Be prepared to discuss how your technical decisions can drive business outcomes and improve customer experiences. This will show that you can translate complex challenges into scalable solutions.
✨Be Ready for Problem-Solving Questions
Expect to face technical scenarios or case studies during the interview. Practice articulating your thought process when tackling problems, especially those related to system architecture and performance. This will demonstrate your analytical skills and ability to think on your feet.
