Senior Technical Writer

The role has a daily, visible effect on how people work — this is not documentation that sits on a shelf never to be read. An internal AI assistant uses the Handbook as its knowledge base, so the quality and structure of what you write directly determines how well the whole company can find answers. Document new products from day one, setting the standard before complexity accumulates.

Ownership

Run documentation migration projects end-to-end: scope what needs to move (and improve), get buy-in from the team that owns it, and deliver it — from operations documentation to people documentation and beyond. Choose your work based on impact. You decide when to raise the bar and when documentation is finished.

Influence

Shape how new departments adopt the Handbook. Work with teams that have never used Git, explain why their knowledge belongs in the Handbook, and either run the migration for them or support them doing it themselves. Mentor another technical writer — raise their standard by reviewing their work, sharing approaches, and role modelling how to run projects independently. Advocate for culture change: the documentation practices that worked for a startup of humans do not serve a scale-up of AI-builders. You’ll help iwoca recognise that and adapt.

The Requirements

Essential

• 5+ years of experience writing or editing technical documentation.
• Proficiency with Git — you’ll use it daily and help others learn to use it.
• Experience running documentation projects end-to-end: scoping, stakeholder buy-in, and delivery.
• Experience influencing teams outside your own to adopt new practices or ways of working.
• Experience using AI tools to scale editorial and documentation work — not just writing assistance, but directing AI for reviews, migration tasks, and workflow automation.

Bonus

• Experience documenting financial services or lending.
• Programming experience (Python, shell scripting).
• The ability to influence people in different teams who have competing incentives.

The culture

At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them.

The Benefits

• Flexible working hours.
• Medical insurance from Vitality, including discounted gym membership.
• A private GP service (separate from Vitality) for you, your partner, and your dependents.
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
• A one-month, fully paid sabbatical after four years.
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
• 3% Pension contributions on total earnings.
• An employee equity incentive scheme.
• Generous parental leave and a nursery tax benefit scheme to help you save money.
• Electric car scheme and cycle to work scheme.
• Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.