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- Tasks: Engage in meaningful conversations to recover payments and support small businesses.
- Company: Join iwoca, a fast-growing fintech empowering SMEs with flexible finance.
- Benefits: Enjoy 25 days' holiday, gym discounts, and company retreats.
- Why this job: Make a real difference by helping businesses thrive through financial support.
- Qualifications: Experience in debt recovery and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 36000 £ per year.
We're looking for a Collections & Recoveries Advisor who prioritises meaningful conversations with our customers and allows adequate time to address each account's unique circumstances. We don't use a dialler; instead, we focus on one‐to‐one dialogue to recover payments or understand missed payments.
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities. At iwoca, we provide funding within minutes, have funded billions for over 100,000 businesses since 2012, and aim to finance one million businesses. Our technology, data science and 5‐star customer service enable us to support this mission.
Responsibilities
- Conduct purposeful conversations with customers in early arrears to recover payments or ascertain reasons for missed payments and schedule next steps.
- Build relationships through regular contact to validate, understand and resolve breaches of loan agreements.
- Handle high volumes of inbound and outbound calls and send emails with great care, in a diligent, professional and efficient manner.
- Negotiate, implement and monitor feasible repayment solutions that consider the client's circumstances while balancing the business's best interests.
- Work closely with the Collections Team Leader and Specialists to review and develop processes for maximum efficiency.
- Ensure compliance with all relevant legislation, regulatory guidelines and company policies.
Requirements
- Proven experience in debt recovery, ideally in the commercial/business sector in a call‐based environment.
- Empathy, forbearance and professionalism.
- Strong communication skills on both phone and email.
- High accuracy and attention to detail.
- Ability to handle diverse challenges, innovate and think quickly.
- Business acumen, entrepreneurial spirit and enthusiasm for helping SMEs.
- Smart, humble, motivated and always looking to improve.
Visa Sponsorship
We welcome applications from all qualified candidates, but for this position we cannot offer visa sponsorship. Candidates must be eligible to work in the UK independently.
Benefits
- Offices in London, Leeds and Frankfurt.
- Events and clubs (e.g., bingo, comedy nights, yoga classes, football).
- Two company retreats a year.
- Medicard from Vitality and discounted gym membership.
- 25 days' holiday, an extra day off for your birthday, and the option to buy or sell additional annual leave.
- Emotional and mental health support via Spill.
- Share options.
- Generous maternity, paternity and nursery tax benefit scheme.
- Paid volunteering day, extra leave for travel or study, one‐month fully paid sabbatical after four years.
- Cycle‐to‐work and electric car scheme.
- L&D budget and learning platform access.
Compensation
Compensation Range: £30K – £36K.
Seniority Level: Entry level
Employment Type: Full‐time
Job Function: Accounting/Auditing and Finance
Collections & Recoveries Advisor in London employer: Iwoca
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Recoveries Advisor in London
✨Tip Number 1
Get to know iwoca and their mission! Before your interview, dive into their website and social media. Understanding their values and how they support small businesses will help you connect during your conversations.
✨Tip Number 2
Practice your communication skills! Since this role is all about meaningful conversations, try role-playing with a friend or family member. Focus on being empathetic and professional while discussing potential repayment solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled challenging situations. Be ready to share how you innovated and found solutions that benefited both the customer and the business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the iwoca team and contributing to their mission of empowering small businesses.
We think you need these skills to ace Collections & Recoveries Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections & Recoveries Advisor role. Highlight your experience in debt recovery and your ability to have meaningful conversations with customers, as this is key for us at iwoca.
Showcase Your Communication Skills: Since strong communication is a must-have for this position, give examples of how you've effectively communicated with clients in the past. Whether it's through phone calls or emails, let us see your style!
Demonstrate Empathy and Professionalism: We value empathy and professionalism in our team. Share instances where you've handled sensitive situations with care and understanding, especially in a collections context. This will resonate well with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining iwoca!
How to prepare for a job interview at Iwoca
✨Know Your Stuff
Before the interview, make sure you understand iwoca's mission and values. Familiarise yourself with their approach to collections and recoveries, especially their focus on meaningful conversations. This will help you demonstrate your alignment with their customer-centric philosophy.
✨Showcase Your Empathy
Since the role requires a lot of interaction with customers in sensitive situations, be prepared to share examples of how you've handled difficult conversations in the past. Highlight your ability to empathise and find solutions that work for both the customer and the business.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your communication skills. Practice handling various scenarios where you need to negotiate repayment solutions or address missed payments. This will showcase your quick thinking and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics or processes at iwoca. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
