Manager, Account Executive in Leeds

Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you'll have control of the end-to-end customer journey from onboarding to retention.

The role of iwoca's Account Managers is at the centre of conversion, building and maintaining strong, long-lasting relationships with small businesses. You'll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.

Working in the Account Management team, you will convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers whilst managing businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer's expectations.

• Proven customer relationship management experience.
• Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
• Experience explaining complex products and services to customers.
• A strong track record of not only meeting, but exceeding KPIs to drive both your and the team's performance.
• Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
• A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with teammates.

Bonus: Experience working in financial services.

The salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). The salary range in London is £34,000 - £41,000 + bonus (OTE 20%). For the first month of the role to complete training, there is a requirement to be in the office three times per week. This will then drop to once/twice per week after completion of training.

The Account Management team is one of the largest and fastest-growing at iwoca, with nearly 60 Account Managers and more growth ahead. It's an exciting time to join a team that plays a key role in supporting small businesses. You'll be supported by 11 experienced mentors and team leads, focused on coaching and development. There are clear progression pathways into Senior Account Manager roles, specialist positions, and management, with many team members advancing internally.

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the development of our team members. We value thought and skill diversity, and encourage people to explore new areas of interest, adopt better tools – including AI – and apply sound judgement so our products and decisions improve over time.

We offer events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. Medical insurance from Vitality, including discounted gym membership. A choice between a dedicated dental plan or a health cash plan that reimburses everyday medical expenses. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one-month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme.