At a Glance
- Tasks: Help SMEs resolve loan payment issues and negotiate repayment solutions.
- Company: iwoca, a supportive company focused on learning and development.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Join a dynamic team that values empathy and customer relationships.
- Why this job: Make a real difference by helping businesses thrive through financial challenges.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 28500 - 33000 € per year.
iwoca is looking for a Collections & Recoveries Advisor in Leeds to support customers in resolving loan payment issues. The role involves negotiating repayment solutions, building customer relationships, and managing inbound and outbound communications.
Successful candidates will have experience in debt recovery, strong communication skills, and an empathetic approach.
The position offers a competitive salary ranging from £28,500 to £33,000 and a supportive culture that prioritises learning and development.
Empathetic Collections & Recoveries Advisor for SMEs in Leeds employer: Iwoca
iwoca is an excellent employer for those seeking a meaningful role in the financial sector, particularly as a Collections & Recoveries Advisor in Leeds. With a strong emphasis on employee growth and a supportive work culture, iwoca offers competitive salaries and prioritises learning and development, ensuring that team members are equipped to build lasting customer relationships while navigating loan payment challenges with empathy.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Collections & Recoveries Advisor for SMEs in Leeds
✨Tip Number 1
Get to know iwoca and their values! Research the company culture and understand what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating repayment solutions, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life conversations with customers.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've successfully handled difficult situations with customers in the past. Highlighting your empathetic approach will resonate well with iwoca's mission.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Empathetic Collections & Recoveries Advisor for SMEs in Leeds
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and resolve their issues, so share specific examples of how you've done this in the past.
Tailor Your Experience:Don’t just list your previous jobs; tailor your experience to match the role. We’re looking for candidates with debt recovery experience, so emphasise any relevant roles or skills that align with what we do at iwoca.
Communicate Clearly:Strong communication skills are key for this position. Make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so avoid fluff and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Iwoca
✨Show Your Empathy
As an Empathetic Collections & Recoveries Advisor, it's crucial to demonstrate your ability to connect with customers. Prepare examples of how you've handled sensitive situations in the past, showcasing your understanding and compassion.
✨Know Your Numbers
Familiarise yourself with basic debt recovery metrics and strategies. Being able to discuss these during the interview will show that you understand the financial side of the role and can negotiate effectively.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Reflect back on their points and ask clarifying questions to show you're engaged and thoughtful.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you'll need to negotiate repayment solutions. Practise these types of conversations beforehand, focusing on maintaining a calm and supportive tone while being assertive when necessary.
