At a Glance
- Tasks: Engage with business customers to discuss repayment options and support their financial journey.
- Company: Join iwoca, a tech-driven company helping SMEs thrive with flexible finance solutions.
- Benefits: Enjoy flexible hours, medical insurance, generous holiday, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping businesses navigate their financial challenges.
- Qualifications: Resilience, strong communication skills, and a passion for supporting SMEs.
The predicted salary is between 28500 - 33000 £ per year.
The company is focused on supporting small businesses by providing flexible and responsive finance solutions. Our mission is to help one million SMEs succeed through access to better finance and services.
We are looking for a Collections & Recoveries Advisor for an early arrears collections role. You will engage with business customers who have fallen behind on their loan repayments, having direct conversations to understand missed payments and discussing recovery options. This role is commercial and target-driven, but we prioritise meaningful conversations over automated systems.
The Collections & Recoveries team supports customers in repayment difficulties, aiming for fair and sustainable outcomes while ensuring regulatory compliance and protecting iwoca's loan portfolio.
This is a hybrid role based in Leeds. Initially, you will be in the office daily for training, transitioning to once or twice a week thereafter.
Your responsibilities will include:
- Managing a portfolio of accounts in early arrears through regular contact via calls, emails, and WhatsApp.
- Understanding each customer's unique circumstances and discussing available options.
- Following up on broken arrangements and deciding the appropriate next steps.
- Keeping clear, accurate notes and managing follow-ups and emails daily.
Requirements:
We seek individuals who are smart, humble, motivated, and eager to improve.
Essential skills include:
- Resilience and professionalism in difficult conversations.
- Comfort with individual targets and KPIs.
- Empathy and strong communication skills.
- High accuracy and attention to detail.
- Ability to innovate and think on your feet.
Desirable skills include:
- Experience in debt recovery, particularly in a commercial/business sector.
- Experience collecting business debt.
- Insolvency or litigation experience.
- A track record of managing a large portfolio of debts.
- Business acumen and enthusiasm for helping SMEs.
The salary range in Leeds is £28,500 - £33,000, with regular benchmarking to ensure fair pay.
At iwoca, we value independent thinking and evidence-based decisions, prioritising learning and growth. We provide a supportive environment with access to the best tools and data.
Our offices in London, Leeds, Berlin, and Frankfurt offer a great working atmosphere with various events and community-led groups.
Benefits include:
- Flexible working hours.
- Medical insurance from Vitality, including discounted gym membership.
- A private GP service for you and your dependents.
- 25 days' holiday per year, plus additional leave options.
- A fully paid sabbatical after four years.
- Access to counselling and therapy sessions.
- 3% pension contributions.
- An employee equity incentive scheme.
- Generous parental leave and nursery tax benefits.
- Electric car and cycle to work schemes.
- Two company retreats annually.
- A learning and development budget for all employees.
- Access to learning platforms and company-wide talks.
Location: Leeds; London
Employment Type: Full time
Location Type: Hybrid
Department: Customer Operations
Collections Advisors (Remote/home-working) in Leeds employer: Iwoca
iwoca is an excellent employer for Data Scientists, offering a dynamic work environment in London that fosters innovation and collaboration. With flexible working hours, comprehensive medical insurance, and a dedicated learning budget, employees are encouraged to grow their skills and advance their careers while contributing to impactful product decisions. The company's commitment to a supportive culture makes it an ideal place for those seeking meaningful and rewarding employment.
