iwoca is seeking a Complaints Champion to uphold excellent service levels and help the company learn from customer feedback. You will investigate complaints, listen to calls, review agent notes, and liaise with multiple teams to ensure timely, accurate responses that reflect our tone of voice.
Ideal candidates have strong writing and communication skills, are curious about AI tools to improve processes, and experience in financial services and FOS cases.
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AI-Savvy Complaints Champion in Leeds employer: iwoca
At iwoca, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our vibrant work culture fosters growth and creativity, empowering employees to make impactful decisions that drive the success of small businesses. With a commitment to professional development and a focus on leveraging cutting-edge technology, we offer a unique opportunity for individuals to thrive in the dynamic fintech landscape of London.
