Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in resolving payment issues through meaningful conversations.
- Company: Leading financial technology company based in London.
- Benefits: Salary between £30,000 - £36,000, flexible hours, medical insurance, and learning budget.
- Why this job: Make a real difference by helping customers get back on track with their payments.
- Qualifications: Strong communication skills and debt recovery experience required.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 36000 £ per year.
A leading financial technology company is looking for a Collections & Recoveries Advisor based in London. The role involves supporting customers who have fallen behind on repayments and engaging in meaningful conversations to resolve payment issues.
Strong communication skills, debt recovery experience, and a customer-centric attitude are crucial for success.
The position offers a salary range of £30,000 - £36,000, flexible working hours, and various benefits including medical insurance and a learning and development budget.
Empathetic SME Collections & Recoveries Advisor employer: Iwoca
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic SME Collections & Recoveries Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial tech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections & Recoveries roles and practice your responses. We want you to showcase your strong communication skills and customer-centric attitude with confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your debt recovery experience and any successful strategies you've used in the past. Real-life examples can make a huge difference.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Empathetic SME Collections & Recoveries Advisor
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and resolve their issues, so share specific examples of your past experiences in debt recovery.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application. We appreciate a well-structured response that showcases your ability to engage in meaningful conversations.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention how your skills and experiences align with the Collections & Recoveries Advisor role specifically.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Iwoca
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt recovery processes and customer support strategies. Familiarise yourself with common challenges customers face when falling behind on repayments, so you can demonstrate your understanding and empathy during the conversation.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate potential interview questions, focusing on how you would engage in meaningful conversations with customers.
✨Emphasise Your Customer-Centric Attitude
Prepare examples from your past experiences where you successfully resolved payment issues or helped customers in distress. Highlight your ability to listen actively and provide tailored solutions, as this will resonate well with the company's focus on customer support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and how they measure success in the Collections & Recoveries team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.