At a Glance
- Tasks: Help SMEs resolve loan payment issues and negotiate repayment solutions.
- Company: iwoca, a supportive company focused on learning and development.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Join a dynamic team that values empathy and customer relationships.
- Why this job: Make a real difference by helping businesses thrive through financial challenges.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 28500 - 33000 € per year.
iwoca is looking for a Collections & Recoveries Advisor in Leeds to support customers in resolving loan payment issues. The role involves negotiating repayment solutions, building customer relationships, and managing inbound and outbound communications.
Successful candidates will have experience in debt recovery, strong communication skills, and an empathetic approach.
The position offers a competitive salary ranging from £28,500 to £33,000 and a supportive culture that prioritises learning and development.
Empathetic Collections & Recoveries Advisor for SMEs employer: Iwoca
iwoca is an excellent employer that fosters a supportive and inclusive work culture in Leeds, where employees are encouraged to grow and develop their skills. With a focus on empathy and customer relationships, the role of Collections & Recoveries Advisor offers meaningful work that directly impacts small businesses. Employees benefit from competitive salaries, ongoing training opportunities, and a collaborative environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Collections & Recoveries Advisor for SMEs
✨Tip Number 1
Get to know iwoca and their values! Research the company culture and understand what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating repayment solutions, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life conversations with customers.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've successfully handled difficult customer situations in the past. Highlighting your ability to connect with people will resonate well with iwoca's focus on building relationships.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the iwoca team. Don't miss out on this opportunity!
We think you need these skills to ace Empathetic Collections & Recoveries Advisor for SMEs
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and resolve their issues, so share specific examples of how you've done this in the past.
Tailor Your Experience:Don’t just list your previous jobs; we want to know how your experience relates to the role. Focus on your debt recovery experience and any relevant skills that align with what iwoca is looking for in a Collections & Recoveries Advisor.
Communicate Clearly:Strong communication skills are key for this role. Make sure your application is clear and concise. Use straightforward language and avoid jargon to ensure your message comes across effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Iwoca
✨Show Your Empathy
As an Empathetic Collections & Recoveries Advisor, it's crucial to demonstrate your ability to connect with customers. Share examples from your past experiences where you successfully resolved sensitive issues by understanding the customer's perspective.
✨Know Your Numbers
Familiarise yourself with key metrics related to debt recovery and collections. Being able to discuss how you've met or exceeded targets in previous roles will show that you understand the importance of performance in this position.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you hear to show that you’re engaged and understand the needs of the interviewer, just as you would with a customer.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to showcase your negotiation skills. Prepare by thinking through potential scenarios you might face in the role and how you would handle them with empathy and professionalism.
