At a Glance
- Tasks: Maximise collections returns while providing excellent customer service and support.
- Company: Join iwoca, a leading Fintech empowering small businesses with fast finance.
- Benefits: Flexible working, competitive salary, generous holiday, and wellness support.
- Other info: Enjoy a vibrant culture with events, retreats, and opportunities for personal growth.
- Why this job: Make a real impact on small businesses while developing your skills in a dynamic environment.
- Qualifications: 2+ years in debt recovery, strong communication, and a passion for helping SMEs.
The predicted salary is between 24000 - 33600 £ per year.
Join to apply for the Collections & Recoveries Specialist role at iwoca
Join to apply for the Collections & Recoveries Specialist role at iwoca
We’re looking for a Collections & Recoveries Specialist
We are looking for a diligent Collections & Recoveries Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.
About Us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
We are seeking an experienced Collections & Debt Recovery Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.
- Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
- Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
- Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
- Negotiate, implement and monitor feasible repayment solutions that take into account the customer\'s circumstances while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
- Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
- Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Adhering to our company policies and procedures
- Upholding iwoca’s company reputation at all times
- Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you\'ll have:
- At least 2 years debt recovery experience, ideally in the commercial/business sector
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn\'t an optional add-on; it\'s the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.
Our Benefits
We put a lot of effort into making iwoca a brilliant place to work:
- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football…
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield
- Plenty of drinks and snacks in our offices
- Medical insurance from Vitality, including discounted gym membership
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
- Instant access to emotional and mental health support with our partner, Spill
- Share options
- Generous maternity and paternity leave
- A nursery tax benefit scheme to help you save money
- Paid volunteering day to support your chosen charity
- Extra leave if you want to travel or study
- One-month fully paid sabbatical after 4 years
- Cycle-to-work scheme
- Electric car scheme
- An L&D budget for everyone, including a book budget
- Company-wide talks with internal and external speakers
- Access to learning platforms like Treehouse if you want to learn to code
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Accounting/Auditing and Finance
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#J-18808-LjbffrCollections & Recoveries Specialist in City of London employer: Iwoca
At iwoca, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. Our flexible working arrangements and comprehensive benefits, including generous leave policies and professional development opportunities, ensure that our employees can thrive both personally and professionally. Join us in London, where your contributions will directly impact the success of small businesses across Europe, all while enjoying a supportive and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections & Recoveries Specialist in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Iwoca. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections & Recoveries Specialist in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Iwoca.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Iwoca's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Iwoca
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Iwoca.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Iwoca will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Iwoca employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
