At a Glance
- Tasks: Engage with business customers to discuss repayment options and support their financial journey.
- Company: Join iwoca, a tech-driven company empowering SMEs with flexible finance solutions.
- Benefits: Enjoy flexible hours, medical insurance, generous holiday, and a supportive work culture.
- Other info: Dynamic hybrid role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping businesses navigate their financial challenges.
- Qualifications: Resilience, strong communication skills, and a passion for helping others are key.
The predicted salary is between 28500 - 33000 £ per year.
The company is dedicated to supporting small businesses by providing flexible and responsive finance solutions. Our smart technology, data science, and five-star customer service ensure business owners can act with speed, confidence, and control when needed. We have already assisted 100,000 businesses with over 4 billion in funding, and our mission is to support one million SMEs in their defining moments.
This role involves early arrears collections, where you'll engage with business customers who have fallen behind on loan repayments. You'll have direct conversations to understand missed payments and discuss recovery options. The Collections & Recoveries team focuses on achieving fair, sustainable outcomes for both the customer and the business, balancing empathy with commercial awareness while ensuring regulatory compliance.
This is a hybrid role based in Leeds, with initial training in the office followed by a reduced in-office schedule.
Responsibilities:
- Manage a portfolio of accounts in early arrears through regular contact.
- Build relationships with customers to understand their circumstances and discuss available options.
- Follow up on broken arrangements and decide on the next course of action.
- Keep clear, accurate notes and manage follow-ups and emails daily.
Requirements:
- Essential: Resilience, calmness in difficult conversations, ability to work towards targets, strong communication skills, high accuracy and attention to detail.
- Desirable: Experience in debt recovery, especially in a commercial sector, managing a large portfolio of debts, and business acumen.
The salary range in Leeds is £28,500 - £33,000, with regular benchmarking to ensure fair pay.
Culture: At iwoca, we value independent thinking and evidence-based decisions, prioritising learning and growth. We provide access to the best tools and models to help our employees work effectively.
Benefits:
- Flexible working hours.
- Medical insurance from Vitality, including discounted gym membership.
- Private GP service for you and your dependents.
- 25 days’ holiday per year, plus additional leave options.
- Fully paid sabbatical after four years.
- Access to counselling and therapy sessions.
- 3% pension contributions.
- Employee equity incentive scheme.
- Generous parental leave and nursery tax benefit scheme.
- Electric car and cycle to work schemes.
- Company retreats and learning opportunities.
Collections & Recoveries Advisor employer: iwoca
iwoca is an excellent employer for Data Scientists, offering a dynamic work environment in London that fosters innovation and collaboration. With flexible working hours, comprehensive medical insurance, and a dedicated learning budget, employees are encouraged to grow their skills and advance their careers while contributing to impactful product decisions. The company's commitment to a supportive culture makes it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections & Recoveries Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like iwoca. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections & Recoveries Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to iwoca.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on iwoca's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at iwoca
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with iwoca.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at iwoca will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former iwoca employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
