Collections & Recoveries Advisor

Collections & Recoveries Advisor at iwoca

We’re looking for a Collections & Recoveries Advisor who prioritises meaningful conversations with our customers and allows adequate time to address each account’s unique circumstances. We don’t use a dialler; instead, we focus on one‑to‑one dialogue to recover payments or understand missed payments.

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities. At iwoca, we provide funding within minutes, have funded billions for over 100,000 businesses since 2012, and aim to finance one million businesses. Our technology, data science and 5‑star customer service enable us to support this mission.

Responsibilities

• Conduct purposeful conversations with customers in early arrears to recover payments or ascertain reasons for missed payments and schedule next steps.
• Build relationships through regular contact to validate, understand and resolve breaches of loan agreements.
• Handle high volumes of inbound and outbound calls and send emails with great care, in a diligent, professional and efficient manner.
• Negotiate, implement and monitor feasible repayment solutions that consider the client’s circumstances while balancing the business’s best interests.
• Work closely with the Collections Team Leader and Specialists to review and develop processes for maximum efficiency.
• Ensure compliance with all relevant legislation, regulatory guidelines and company policies.

Requirements

• Proven experience in debt recovery, ideally in the commercial/business sector in a call‑based environment.
• Empathy, forbearance and professionalism.
• Strong communication skills on both phone and email.
• High accuracy and attention to detail.
• Ability to handle diverse challenges, innovate and think quickly.
• Business acumen, entrepreneurial spirit and enthusiasm for helping SMEs.
• Smart, humble, motivated and always looking to improve.

Visa Sponsorship

We welcome applications from all qualified candidates, but for this position we cannot offer visa sponsorship. Candidates must be eligible to work in the UK independently.

Benefits

• Offices in London, Leeds and Frankfurt.
• Events and clubs (e.g., bingo, comedy nights, yoga classes, football).
• Two company retreats a year.
• Medicard from Vitality and discounted gym membership.
• 25 days’ holiday, an extra day off for your birthday, and the option to buy or sell additional annual leave.
• Emotional and mental health support via Spill.
• Share options.
• Generous maternity, paternity and nursery tax benefit scheme.
• Paid volunteering day, extra leave for travel or study, one‑month fully paid sabbatical after four years.
• Cycle‑to‑work and electric car scheme.
• L&D budget and learning platform access.

Compensation

Compensation Range: £30K – £36K.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Accounting/Auditing and Finance