At a Glance
- Tasks: Maintain and enhance internal documentation, mentor others, and advocate for cultural change.
- Company: Join a dynamic scale-up focused on AI and innovation.
- Benefits: Flexible hours, medical insurance, generous holiday, and a learning budget.
- Other info: Enjoy company retreats, equity incentives, and a supportive work culture.
- Why this job: Shape documentation practices and make a real impact in a growing tech environment.
- Qualifications: 5+ years in technical writing, proficiency with Git, and experience with AI tools.
The predicted salary is between 55000 - 65000 £ per year.
Responsibilities
- Maintain the internal Handbook documentation used by developers, analysts, product managers, and the wider company; ensure quality and structure so the Handbook supports daily work and an AI assistant that uses it as a knowledge base.
- Document new products from day one, setting the standard before complexity accumulates.
- Run documentation migration projects end-to-end: scope what needs to move and improve, obtain buy-in from the owning team, and deliver the migration from operations documentation to people documentation and beyond.
- Choose work based on impact; decide when to raise the bar and when documentation is finished.
- Shape how new departments adopt the Handbook. Work with teams that have never used Git, explain why their knowledge belongs in the Handbook, and either run the migration for them or support them doing it themselves.
- Mentor another technical writer by reviewing their work, sharing approaches, and role modelling how to run projects independently.
- Advocate for culture change: help iwoca recognise that documentation practices that worked for a startup do not serve a scale-up of AI-builders, and help the company adapt.
Qualifications
- 5+ years of experience writing or editing technical documentation.
- Proficiency with Git; use it daily and help others learn to use it.
- Experience running documentation projects end-to-end: scoping, stakeholder buy-in, and delivery.
- Experience influencing teams outside your own to adopt new practices or ways of working.
- Experience using AI tools to scale editorial and documentation work — not just writing assistance, but directing AI for reviews, migration tasks, and workflow automation.
- Bonus: Experience documenting financial services or lending.
- Bonus: Programming experience (Python, shell scripting).
- Bonus: The ability to influence people in different teams who have competing incentives.
Benefits
- Flexible working hours.
- Medical insurance from Vitality, including discounted gym membership.
- A private GP service (separate from Vitality) for you, your partner, and your dependents.
- 25 days of holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
- A one-month, fully paid sabbatical after four years.
- Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
- 3% pension contributions on total earnings.
- An employee equity incentive scheme.
- Generous parental leave and a nursery tax benefit scheme to help you save money.
- Electric car scheme and cycle to work scheme.
- Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.
- A learning and development budget for everyone.
- Company-wide talks with internal and external speakers.
- Access to learning platforms like Treehouse.
Senior Technical Writer in City of Westminster employer: Iwoca
At iwoca, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our flexible working hours, comprehensive medical insurance, and generous leave policies, including a fully paid sabbatical after four years, ensure that our employees maintain a healthy work-life balance. With ample opportunities for professional growth, mentorship, and access to learning platforms, we empower our team members to thrive in their roles while contributing to the evolution of our documentation practices in a dynamic scale-up environment.
We think you need these skills to ace Senior Technical Writer in City of Westminster
Technical Writing
Documentation Management
Git Proficiency
Project Management
Stakeholder Engagement
AI Tools Utilisation
Mentoring
