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- Tasks: Manage relationships with brokers and support their clients in securing finance.
- Company: Join iwoca, a leading FinTech empowering small businesses across the UK.
- Benefits: Enjoy 25 days holiday, medical insurance, and fun company events.
- Why this job: Make a real impact on small businesses while developing your career in finance.
- Qualifications: Strong communication skills and a customer service mindset are essential.
- Other info: Great opportunity for recent graduates to gain valuable experience in financial services.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a Broker Account Manager who will work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.
About Us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities – making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading FinTech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting‑edge technology, data science and a 5‑star customer service.
Our Culture
We’re expanding fast across our offices in London, Leeds, Frankfurt and Berlin. With all this growth, we’re looking for people who want to learn on the job and manage projects, knowing that your ideas will impact thousands of small businesses.
Your Mission
- Manage the day‑to‑day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business.
- Pre‑screen applications, ensuring the broker provides all necessary business documentation for a credit review.
- Provide timely updates for ongoing cases, answering questions related to specific applications or product queries.
- Provide new brokers with excellent product training and support in order to maximise lead flow.
- Work closely with our Credit and Account Management teams.
- Proactive outreach and the ability to objection handle in order to improve conversion rates and broker satisfaction.
- Tackle additional tasks or analysis to assist the Broker Channel Managers and gain an understanding of other areas within the business.
- Help organise and attend broker entertainment / industry events.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you’ll have:
- Strong written and verbal communication skills.
- Excellent time‑management and organisational skills.
- A strong customer service ethic.
- The ability to build and maintain long lasting business relationships.
- Some experience of working in a fast‑paced, client facing role.
- Knowledge of the UK business finance market (including our competitors) is a plus.
- Experience working in a fast paced customer service role is desirable.
This would be an excellent opportunity for recent graduates looking to gain experience in financial services. Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.
Benefits
We put a lot of effort into making iwoca a brilliant place to work:
- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football…
- Two company retreats a year – we’ve been to France, Italy, Spain and further afield.
- Plenty of drinks and snacks in our offices.
We offer a wide range of benefits:
- Medical insurance from Vitality, including discounted gym membership.
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
- Instant access to emotional and mental health support with our partner, Spill.
- Share options.
- Generous maternity and paternity leave.
- A nursery tax benefit scheme to help you save money.
- Paid volunteering day to support your chosen charity.
- Extra leave if you want to travel or study.
- One‑month fully paid sabbatical after 4 years.
- Cycle‑to‑work scheme.
- Electric car scheme.
And to make sure we all keep learning, we offer:
- An L&D budget for everyone, including a book budget.
- Company‑wide talks with internal and external speakers.
- Access to learning platforms like Treehouse if you want to learn to code.
Compensation Range £30 K – £35 K, plus uncapped bonus (OTE bonus 20%, paid quarterly).
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Location: Leeds, United Kingdom.
Broker Account Manager employer: Iwoca
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and business sectors. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Broker Account Manager role at iwoca.
✨Tip Number 2
Prepare for those interviews! Research iwoca’s mission and values, and think about how your skills align with their goals. Practice common interview questions and be ready to showcase your customer service skills and ability to build relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for iwoca.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills.
We think you need these skills to ace Broker Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Account Manager role. Highlight your relevant experience and skills that align with iwoca's mission and values. We want to see how you can contribute to our goal of financing one million businesses!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism. We love seeing applicants who can communicate effectively!
Demonstrate Your Customer Service Ethic: In your application, share examples of how you've provided excellent customer service in past roles. This will show us that you understand the importance of building long-lasting relationships with brokers and clients, which is crucial for success at iwoca.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining the iwoca team!
How to prepare for a job interview at Iwoca
✨Know Your Brokers
Before the interview, research iwoca's key brokers and their role in the finance market. Understanding who they are and how they operate will help you demonstrate your knowledge of the industry and show that you're ready to build those important relationships.
✨Showcase Your Communication Skills
As a Broker Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Be ready to discuss how you handle objections and ensure broker satisfaction, as this will be crucial for the role.
✨Demonstrate Your Organisational Skills
Time management and organisation are vital in this fast-paced role. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the day-to-day responsibilities of managing broker relationships efficiently.
✨Be Ready to Discuss Industry Trends
Stay updated on the UK business finance market and its competitors. During the interview, be prepared to discuss recent trends or challenges in the industry. This will not only showcase your knowledge but also your enthusiasm for the role and the company’s mission.