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- Tasks: Manage customer relationships and drive growth through consultative sales.
- Company: Join iwoca, a leading Fintech empowering small businesses with fast, flexible finance.
- Benefits: Enjoy flexible working, generous holiday, and exciting company retreats.
- Why this job: Make a real impact on small businesses while developing your skills in a dynamic environment.
- Qualifications: Proven experience in customer relationship management and consultative sales required.
- Other info: This hybrid role offers a competitive salary and a vibrant office culture.
The predicted salary is between 30000 - 37000 £ per year.
We’re looking for an Account Manager. Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from onboarding to retention.
About us: Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Our culture: We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission:
- Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.
- Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.
- Build and maintain strong, long-lasting relationships with small businesses.
- You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
- Adhere to our Compliance framework ensuring all customers are treated fairly.
- Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.
- Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Requirements: We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have:
- Proven customer relationship management experience.
- Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
- Experience explaining complex products and services to customers.
- A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
- Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
- A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with teammates.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
The salary: Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.
Our benefits: We put a lot of effort into making iwoca a brilliant place to work:
- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football.
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
- Plenty of drinks and snacks in our offices.
- We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership.
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
- Instant access to emotional and mental health support with our partner, Spill.
- Share options.
- Generous maternity and paternity leave.
- A nursery tax benefit scheme to help you save money.
- Paid volunteering day to support your chosen charity.
- Extra leave if you want to travel or study.
- One-month fully paid sabbatical after 4 years.
- Cycle-to-work scheme.
- Electric car scheme.
- And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget.
- Company-wide talks with internal and external speakers.
- Access to learning platforms like Treehouse if you want to learn to code.
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with iwoca's products and services. Understanding the complexities of what we offer will enable you to explain them confidently to potential customers, showcasing your consultative sales skills.
✨Tip Number 2
Network within the Fintech community. Attend industry events or webinars where you can meet professionals in similar roles. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Demonstrate your customer relationship management experience by preparing examples of how you've successfully nurtured client relationships in the past. Be ready to discuss specific strategies that led to exceeding KPIs.
✨Tip Number 4
Showcase your growth mindset during interviews. Share instances where you've actively sought feedback and made improvements in your previous roles, aligning with iwoca's mission to enhance customer experiences.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Manager at iwoca. Highlight your experience in customer relationship management and consultative sales skills in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your ability to explain complex products and your track record of exceeding KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of the business lending market. Use specific examples from your past experiences to demonstrate how you can contribute to iwoca's mission.
Showcase Communication Skills: Since brilliant communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully communicated with customers in previous roles.
How to prepare for a job interview at Iwoca
✨Understand the Company and Its Mission
Before your interview, take some time to research iwoca's mission and values. Understand how they empower small businesses and their approach to customer service. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Consultative Sales Skills
Be prepared to discuss your experience in consultative sales. Think of specific examples where you've successfully identified customer needs and matched them with the right products or services. This will highlight your ability to drive growth and nurture relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Practice articulating how you would handle various situations, such as a dissatisfied customer or a complex product explanation, to showcase your expertise.
✨Demonstrate a Growth Mindset
iwoca values individuals who are motivated to learn and improve. Be ready to discuss how you've embraced challenges in the past and what steps you've taken to develop your skills. This will show that you're not only a fit for the role but also aligned with their culture.
