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- Tasks: Lead projects to enhance efficiency and service quality in Operations.
- Company: Join iwoca, a fintech innovator empowering small businesses across Europe since 2012.
- Benefits: Competitive salary, performance reviews, and opportunities for professional growth.
- Why this job: Be part of a mission to support one million businesses with innovative financial solutions.
- Qualifications: Experience in strategy consultancy or tech/finance roles; strong analytical skills required.
- Other info: Opportunity to work with cutting-edge technology and data science.
The predicted salary is between 60000 - 84000 £ per year.
The company aims to empower small businesses, which are the heartbeat of our communities and the engine of our economy. Since 2012, we have revolutionised how these businesses access finance, providing billions in funding to over 150,000 businesses across Europe. Our mission is to empower one million businesses with the financial tools they deserve.
The Operations teams strive to deliver exceptional customer service, ensuring each customer interaction is an opportunity for excellence. The Operations Strategy team exists to understand Operations performance, drive efficiencies, and improve customer service by working closely with teams such as Customer Success, Credit Analysts, Collections & Legal, and People Operations.
As an Operations Strategy Manager, you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams. Your responsibilities will include:
- Collaborating with Operations to solve critical business problems, such as exploring how to utilise AI for team efficiency.
- Forecasting capacity needs for each team to eliminate operational bottlenecks.
- Evaluating the value of contacting customers at different points in their journey and testing these approaches.
- Conducting data analysis to inform your work and shape effective solutions.
- Implementing operational changes in close coordination with Operations and Tech teams.
- Understanding strategic developments across the business and assessing their impact on Operations.
- Using problem-solving skills to help shape iwoca’s People strategy.
Requirements:
- Experience working in a top-tier strategy consultancy or a strategic role at a tech or finance company.
- Analytical background, demonstrated through academic qualifications (such as a strong STEM degree) and professional experience.
- Critical thinking and problem-solving skills, with the ability to challenge and recommend innovative solutions.
- Proven ability to implement findings from your analysis; we need a ‘doer’ who is comfortable working across the business.
- Ability to distil complex information into key points that are succinct and engaging for a range of stakeholders.
- Bonus: Experience with Python or SQL, or enthusiasm to learn on the job.
- Proven experience driving operational excellence.
Salary: We expect to pay from £70,000 - £90,000 for this role. Please include your salary goals with your application.
Operations Strategy Manager employer: Iwoca Ltd
Contact Detail:
Iwoca Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Strategy Manager
✨Tip Number 1
Familiarise yourself with iwoca's mission and values. Understanding their commitment to empowering small businesses will help you align your answers during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Brush up on your analytical skills, especially in data analysis and problem-solving. Be prepared to discuss specific examples where you've used these skills to drive operational improvements, as this is crucial for the Operations Strategy Manager role.
✨Tip Number 3
Network with current or former iwoca employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Stay updated on trends in fintech and operational excellence. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your genuine interest in contributing to iwoca's innovative environment.
We think you need these skills to ace Operations Strategy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategy consultancy or strategic roles within tech or finance. Emphasise your analytical background and any specific projects where you've implemented operational changes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for empowering small businesses and how your skills align with iwoca's mission. Mention specific examples of how you've used critical thinking and problem-solving skills to drive operational excellence.
Showcase Analytical Skills: Include examples of data analysis you've conducted in previous roles. If you have experience with Python or SQL, mention it here, even if it's not commercial. Highlight your ability to distil complex information into engaging insights.
Be Clear About Salary Expectations: Since iwoca is open-minded about salary, include your salary goals in your application. Be realistic but confident, and ensure that your expectations align with the role's responsibilities and market rates.
How to prepare for a job interview at Iwoca Ltd
✨Showcase Your Analytical Skills
As an Operations Strategy Manager, you'll need to demonstrate your analytical prowess. Be prepared to discuss specific examples of how you've used data analysis to drive operational improvements in previous roles. Highlight any experience with tools like Python or SQL, even if it's just a willingness to learn.
✨Demonstrate Problem-Solving Abilities
The role requires critical thinking and innovative solutions. Prepare to share instances where you've tackled complex business problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Understand iwoca's Mission
Familiarise yourself with iwoca's mission to empower small businesses. During the interview, express your passion for helping these businesses thrive and how your skills align with their goals. This shows that you're not just looking for a job, but are genuinely interested in contributing to their vision.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, as you'll be working closely with various teams. Think of examples where you've successfully collaborated across departments to implement changes or solve issues. Be ready to discuss how you can foster teamwork and communication within iwoca.
