Collections & Recoveries Specialist

We are looking for a diligent Collections & Recoveries Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

Our culture

We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.

Your mission

• We are seeking an experienced Collections & Debt Recovery Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.
• Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances.
• Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills.
• Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers.
• Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business.
• Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account.
• Working closely with Collections Management and the Head of Collections to review and develop recovery strategies.
• Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved.
• Ensuring compliance with all appropriate legislation regulatory body guidelines.
• Adhering to our company policies and procedures.
• Upholding iwoca’s company reputation at all times.
• Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process.

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have:

• At least 2 years debt recovery experience, ideally in the commercial/business sector.
• Empathy, forbearance and professionalism.
• Strong communication skills, accuracy and confidence.
• The ability to deal with a variety of challenges, innovate and think on your feet.
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home. We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it’s the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.

Our benefits

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds and Frankfurt.
• Events and clubs, like bingo, comedy nights, yoga classes, football…
• Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
• Plenty of drinks and snacks in our offices.

We offer a wide range of benefits:

• Medical insurance from Vitality, including discounted gym membership.
• 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
• Instant access to emotional and mental health support with our partner, Spill.
• Share options.
• Generous maternity and paternity leave.
• A nursery tax benefit scheme to help you save money.
• Paid volunteering day to support your chosen charity.
• Extra leave if you want to travel or study.
• One-month fully paid sabbatical after 4 years.
• Cycle-to-work scheme.
• Electric car scheme.

And to make sure we all keep learning, we offer:

• An L&D budget for everyone, including a book budget.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse if you want to learn to code.

For more information: iwoca benefits & policies: coda.io/d/iwoca-benefits-policies