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For Companies At a Glance
- Tasks: Drive efficiency and improve service quality in our Operations teams.
- Company: Join iwoca, a fintech empowering small businesses with flexible finance solutions.
- Benefits: Competitive salary, generous leave, learning budget, and flexible work policies.
- Why this job: Make a real impact by solving critical business problems with innovative strategies.
- Qualifications: Experience in strategy consultancy or tech/finance roles; strong analytical skills required.
- Other info: Inclusive culture with opportunities for growth and development in a dynamic environment.
The predicted salary is between 70000 - 90000 £ per year.
Overview
The Company
iwoca is a fintech helping small businesses access finance quickly and flexibly. Since 2012, we’ve evolved how businesses obtain funding, aiming to empower one million businesses with the financial tools they deserve. We combine technology, data science, and human understanding to make finance a practical resource for cash flow management and seizing opportunities, often within minutes.
The Team
Our Operations teams strive to deliver exceptional customer service. The Operations Strategy team works to understand performance, drive efficiencies, and improve customer service, collaborating with Customer Success, Credit Analysts, Collections & Legal, and People Operations to identify opportunities and deliver impact.
The Role
As an Operations Strategy Manager, you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams, while supporting iwoca\’s profitable growth. Responsibilities include:
- Collaborate with Operations to solve critical business problems.
- Explore use of AI to increase team efficiency and effectiveness.
- Forecast capacity needs for each team to eliminate bottlenecks.
- Evaluate when to contact customers in the journey and test approaches.
- Perform data analysis and collaborate with Operations Strategy Data Scientists to leverage data for decisions.
- Implement operational changes in coordination with Operations and Tech teams.
- Understand strategic developments and assess impact on Operations, adapting processes for future strategies.
- Contribute to shaping iwoca’s People strategy by analyzing benefits to ensure value for money.
Essential Qualifications
- Experience in a top-tier strategy consultancy or a strategic role at a tech or finance company.
- Strong analytical background (STEM degree or equivalent) and professional experience.
- Critical thinking and problem-solving skills; ability to propose innovative solutions.
- Proven ability to implement findings across the business; hands-on and collaborative.
- Ability to distill complex information into clear points for diverse stakeholders (Data Scientists, operations managers, C-level, etc.).
Bonus
- Experience with Python or SQL; enthusiasm to learn on the job.
- Proven experience driving operational excellence.
The Salary
We expect to pay from £70,000 – £90,000 for this role and encourage applicants to include salary goals. We benchmark against market rates and conduct quarterly performance and salary reviews.
The Culture & Offices
We hire smart, passionate, humble individuals with a growth mindset. We prioritise learning, growth, and development, and value diversity of thought and skill. Our environment is friendly and inclusive with flexible work policies to support work-life balance.
Offices in London, Leeds, Berlin and Frankfurt with a variety of events and activities. Benefits include medical insurance, private GP, generous leave, sabbatical, pension contributions, share options, parental leave, cycle-to-work, and company retreats. We also offer a learning and development budget and access to learning platforms.
Seniority & Employment
- Mid-Senior level
- Full-time
- Job function: Business Development and Sales
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Operations Strategy Manager employer: iwoca Deutschland
Contact Detail:
iwoca Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Strategy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at iwoca. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive decisions in past roles. Be ready to discuss these during interviews to demonstrate your fit for the Operations Strategy Manager role.
✨Tip Number 3
Get familiar with AI tools! Since iwoca is keen on using AI to boost efficiency, brush up on relevant technologies and be prepared to share your thoughts on how they could be applied in operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the iwoca team.
We think you need these skills to ace Operations Strategy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Strategy Manager role. Highlight your experience in strategy consultancy or tech/finance roles, and don’t forget to showcase your analytical skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about iwoca and how your background aligns with our mission to empower small businesses. Keep it concise but impactful!
Showcase Your Analytical Skills: Since we value strong analytical backgrounds, be sure to include specific examples of how you've used data analysis to drive decisions in your previous roles. This will help us see your critical thinking in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at iwoca Deutschland
✨Know Your Numbers
As an Operations Strategy Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics relevant to iwoca's operations and be ready to discuss how you would use data to drive efficiencies. Prepare examples of how you've used data analysis in past roles to solve business problems.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so it's crucial to highlight your collaborative experience. Think of specific instances where you've successfully partnered with different departments to implement operational changes or improve service quality. Be prepared to discuss how you can bridge gaps between technical and non-technical stakeholders.
✨Embrace Innovation
iwoca values innovative solutions, especially in leveraging AI for efficiency. Come equipped with ideas on how technology can enhance operations. Share any relevant experiences where you've implemented tech-driven solutions or explored new methodologies to improve processes.
✨Understand the Company Culture
Familiarise yourself with iwoca's culture and values. They prioritise a growth mindset and inclusivity, so be ready to discuss how you embody these traits. Share examples of how you've contributed to a positive team environment and supported others' development in your previous roles.
