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For Companies At a Glance
- Tasks: Support strategies to boost efficiency and service quality in operations.
- Company: Join iwoca, a leading fintech innovator empowering small businesses.
- Benefits: Competitive salary, medical insurance, generous holiday, and professional development.
- Why this job: Make a real impact on how businesses access finance and thrive.
- Qualifications: Experience in strategy consultancy or tech/finance roles; strong analytical skills.
- Other info: Dynamic culture focused on learning, growth, and exciting company retreats.
The predicted salary is between 55000 - 65000 £ per year.
Operations Strategy Associate – iwoca Deutschland
Join to apply for the Operations Strategy Associate role at iwoca Deutschland.
The Company
Imagine a world where every small business has the power to thrive. At iwoca, we revolutionise how these businesses access finance, turning a long, frustrating process into funding that is fast, flexible and actually works for modern businesses.
Since 2012, we have provided billions in funding to over 150,000 businesses across Europe, making us one of the continent’s leading fintech innovators. Our mission is to empower one million businesses with the financial tools they deserve.
The team
Our Operations teams deliver exceptional customer service. The Operations Strategy team helps to understand operations performance, drive efficiencies and improve customer service. We work closely with customer success, credit analysts, collections & legal, people operations to identify opportunities and drive meaningful impact.
The role
As an Operations Strategy Associate you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams while supporting iwoca\’s profitable growth. Each day brings new challenges and you’ll be involved in a variety of fast‑paced projects, learning about new opportunities and implementing impactful changes.
Responsibilities
- Collaborate with Operations to solve critical business problems.
- Explore how AI can make teams more efficient and effective.
- Forecast capacity needs for each team to eliminate operational bottlenecks.
- Evaluate the value of contacting customers at different points in the customer journey and test these approaches.
- Conduct data analysis to inform your work and shape effective solutions. Work with our Operations Strategy data scientists to get even more analytical power from your data.
- Take responsibility for implementing operational changes in close coordination with Operations and tech teams.
- Understand strategic developments across the business, help assess their impact on Operations, and support the adaptation of our department’s processes to align with future strategies.
- Use problem‑solving skills to help shape iwoca’s people strategy, for example by analysing our benefits back‑page to ensure we’re getting bang‑for‑buck.
Qualifications
- Experience working in a top‑tier strategy consultancy or a strategic role at a tech or finance company.
- Analytical background, demonstrated through academic qualifications (such as a strong STEM degree) and through professional experience.
- Critical thinking and problem‑solving skills, with the ability to challenge and recommend well thought‑through and innovative solutions.
- Proven ability to implement findings from your analysis; a ‘doer’ who is comfortable rolling up sleeves and working across the business to see your work come to fruition.
- Ability to distil complex information into key points so that it is succinct and engaging in both written and verbal forms, accessible to a range of stakeholders (Data Scientists, operations managers, C‑level, etc.).
Bonus
- Experience with Python or SQL.
- Proven experience driving operational excellence.
Salary
We expect to pay from £65,000 – £75,000 for this role. Salary will be benchmarked against market rates and reviewed quarterly.
The culture
We hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support and invest in professional development.
The benefits
- Medical insurance from Vitality, including discounted gym membership.
- A private GP service (separate from Vitality) for you, your partner, and your dependants.
- 25 days holiday plus a birthday off, option to buy or sell additional leave, unlimited unpaid leave.
- A one‑month fully paid sabbatical after four years.
- Instant access to emotional and mental health support.
- 3% pension contributions and share options.
- Generous parental leave and a nursery tax benefit scheme to help you save money.
- Cycle‑to‑work scheme and electric car scheme.
- Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.
Useful links
- iwoca benefits & policies
- Interview welcome pack
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Operations Strategy Associate employer: iwoca Deutschland
Contact Detail:
iwoca Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Strategy Associate
✨Tip Number 1
Network like a pro! Reach out to current or former iwoca employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won’t find anywhere else.
✨Tip Number 2
Prepare for your interview by diving deep into iwoca’s mission and values. Understand how they empower small businesses and think of ways you can contribute to that vision. Show us that you’re not just looking for a job, but that you genuinely want to be part of the iwoca family.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling critical business problems, consider doing mock interviews with friends or using online resources. Be ready to showcase your analytical thinking and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining iwoca and are willing to take that extra step.
We think you need these skills to ace Operations Strategy Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Strategy Associate role. Highlight your relevant experience in strategy consultancy or tech/finance, and show us how your skills align with our mission at iwoca.
Show Off Your Analytical Skills: We love data-driven decision-making! Include examples of how you've used data analysis to solve problems or improve processes in your previous roles. This will demonstrate your analytical background and critical thinking abilities.
Be Clear and Concise: When writing your application, keep it succinct and engaging. We want to see that you can distil complex information into key points that are easy to understand for various stakeholders. Make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at iwoca Deutschland
✨Know Your Numbers
As an Operations Strategy Associate, you'll be dealing with data analysis and operational efficiencies. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of metrics you've improved or insights you've uncovered.
✨Showcase Your Problem-Solving Skills
This role requires critical thinking and innovative solutions. Think of specific challenges you've faced in previous positions and how you approached them. Be ready to explain your thought process and the impact of your solutions on the business.
✨Understand iwoca's Mission
Familiarise yourself with iwoca's mission to empower small businesses. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of revolutionising finance for these businesses. This shows genuine interest and cultural fit.
✨Prepare for Collaboration Questions
Since the role involves working closely with various teams, think about your experiences collaborating across departments. Prepare examples that highlight your ability to communicate effectively with different stakeholders, from data scientists to C-level executives.
