Operations Strategy Manager - Team Germany in Harrow

Imagine a world where every small business has the power to thrive. That’s the world we’re building at iwoca. Small businesses aren’t just statistics – they’re the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we’ve revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that’s fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we’ve provided billions in funding to over 150,000 businesses across Europe, making us one of the continent’s leading fintech innovators. But we’re just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower.

The Operations teams strive to deliver exceptional customer service; each customer interaction is an opportunity for excellence and we want to ensure our teams are set up for success. The Operations Strategy team helps to make this possible – we exist to understand Operations performance, drive efficiencies and improve customer service. We work closely with teams such as Customer Success, Credit Analysts, Collections & Legal, and People Operations, to identify opportunities and drive meaningful impact.

As an Operations Strategy Manager, you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams, while adequately supporting iwoca’s profitable growth. Each day brings new challenges, and you’ll be involved in a variety of fast-paced projects, learning about new opportunities and implementing impactful changes. This will include:

• Collaborating with Operations to solve critical business problems, such as:

• Exploring how we can make use of AI to make our teams more efficient and effective
• Forecasting capacity needs for each team to eliminate operational bottlenecks
• Evaluating the value of contacting customers at different points in the customer journey and testing these approaches
• Conducting data analysis to inform your work and shape effective solutions. This involves conducting your own analysis and working with our Operations Strategy Data Scientist to get even more analytical power from your data

Essential Requirements:

• Experience working in a top-tier strategy consultancy or a strategic role at a tech or finance company
• Analytical background, demonstrated through academic qualifications (such as a strong STEM degree) and through professional experience
• Critical thinking and problem-solving skills, with the ability to challenge and recommend well thought-through and innovative solutions
• Proven ability to take recommendations from concept to execution, with hands-on experience implementing and realising product or process improvements
• Ability to distil complex information into key points so that it is succinct and engaging in both written and verbal forms, and accessible to a range of stakeholders (whether that’s Data Scientists, Operations Managers, C-level, etc.)

Bonus:

• Experience with Python or SQL. If you don’t have commercial experience then we’d want you to have enthusiasm to learn on the job so that you can get the most out of iwoca’s vast amount of data
• Proven experience driving operational excellence

The Salary: We expect to pay from £75,000 - £90,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The Culture: At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The Benefits:

• Flexible working hours
• Medical insurance from Vitality, including discounted gym membership
• A private GP service (separate from Vitality) for you, your partner, and your dependents
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
• A one-month, fully paid sabbatical after four years
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support
• 3% Pension contributions on total earnings
• An employee equity incentive scheme
• Generous parental leave and a nursery tax benefit scheme to help you save money
• Electric car scheme and cycle to work scheme
• Two company retreats a year: we’ve been to France, Italy, Spain, and further afield

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse