Account Manager in Harrow

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That’s why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it’s needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

Account Managers are the direct link to our customers and the voice of iwoca. As the personal contact partner for your own portfolio of new and existing customers, you take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca. You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills.

Your Responsibilities:

• You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer.
• You ensure that our customers are swiftly informed about their individual options and our product developments.
• You manage your own portfolio of existing and new customers.
• You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.
• You have a good understanding of how businesses work, including their key risk and profit drivers.
• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

The Most Important Things About You:

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers.
• You have completed a commercial training / business studies and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
• You are a true team player and can support the team in cross-functional projects.
• You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality.
• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.
• An independent, team-oriented and reliable way of working is a given.
• You have the ability to think "outside the box" to make suggestions that help us optimise our products, systems and processes.

The culture at iwoca prioritises a culture of learning, growth, and support, and invests in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
• Two company retreats a year, we’ve been to France, Italy, Spain and further afield.

We Offer a Wide Range Of Benefits:

• Medical insurance from Vitality, including discounted gym membership.
• 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
• Instant access to emotional and mental health support with our partner, Spill.
• Share options.
• Generous maternity and paternity leave.
• A nursery tax benefit scheme to help you save money.
• Paid volunteering day to support your chosen charity.
• Extra leave if you want to travel or study.
• One-month fully paid sabbatical after 4 years.
• Cycle-to-work scheme.
• Electric car scheme.

We Offer Learning & Development:

• An L&D budget for everyone, including a book budget.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse if you want to learn to code.

Compensation Range: £34K - £42K