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For Companies At a Glance
- Tasks: Maximise collections returns by understanding customer circumstances and ensuring optimal outcomes.
- Company: iwoca Deutschland, a dynamic company focused on inclusivity and growth.
- Benefits: Flexible working, generous holiday, medical insurance, and ongoing learning opportunities.
- Why this job: Join a supportive team and make a real difference in helping SMEs thrive.
- Qualifications: 2 years of debt recovery experience, strong communication skills, and a passion for helping others.
- Other info: Enjoy a vibrant work culture with fun events and excellent career development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Collections & Recoveries Specialist role at iwoca Deutschland.
We’re looking for a Collections & Recoveries Specialist to maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.
Responsibilities
- Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
- Handling inbound and initiating outbound telephone calls, letters and emails with care, accuracy and customer service focus
- Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements
- Negotiate, implement and monitor feasible repayment solutions that balance the customer’s circumstances with the best interests of the business
- Collaborate with a wide range of teams to understand, strategise and implement the most appropriate action for each account
- Work closely with Collections Management and the Head of Collections to review and develop recovery strategies
- Instruct, liaise and monitor third parties such as debt collection agencies and Paralegals to ensure the best outcome
- Ensure compliance with all relevant legislation and regulatory guidelines
- Adhere to company policies and procedures and uphold iwoca’s reputation
- Update databases and systems to maintain accurate records of activities, observations and outcomes
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
- At least 2 years debt recovery experience, ideally in the commercial/business sector
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- Ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with enthusiasm for helping SMEs. Experience within the finance industry is advantageous
Don’t worry if you don’t hit every point—we’d still love to hear from you if you have other relevant experience.
Work life and culture
Work-life balance is important at iwoca and we offer flexible working in a hybrid role (office and home).
We’re committed to inclusivity and diversity as a core part of our culture where everyone can be themselves and thrive.
Our Benefits
We put effort into making iwoca a brilliant place to work:
- Offices in London, Leeds and Frankfurt
- Events and clubs, like bingo, comedy nights, yoga classes, football
- Two company retreats a year
- Drinks and snacks in offices
We Offer a Wide Range Of Benefits
- Medical insurance from Vitality, including discounted gym membership
- 25 days’ holiday, extra day off for your birthday and option to buy/sell up to 5 additional days
- Emotional and mental health support with Spill
- Share options
- Generous maternity and paternity leave
- Nursery tax benefit scheme
- Paid volunteering day
- Extra leave for travel or study
- One-month fully paid sabbatical after 4 years
- Cycle-to-work and electric car schemes
We also support ongoing learning with:
- L&D budget for everyone, including a book budget
- Company-wide talks with internal/external speakers
- Access to learning platforms like Treehouse
Compensation Range: £30K – £42K
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Collections & Recoveries Specialist employer: iwoca Deutschland
Contact Detail:
iwoca Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Recoveries Specialist
✨Tip Number 1
Get to know iwoca! Before your interview, dive into their culture and values. This way, you can show how your experience aligns with their mission and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your empathy and communication skills, which are key for a Collections & Recoveries Specialist.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you've successfully handled debt recovery or built strong customer relationships. This will help you stand out and show your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Collections & Recoveries Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections & Recoveries Specialist role. Highlight your relevant experience in debt recovery and showcase how your skills align with iwoca's values and needs.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your strong communication abilities. Share examples of how you've successfully handled challenging conversations or built relationships with clients in the past.
Demonstrate Empathy and Professionalism: In your application, reflect on your ability to understand and empathise with customers' situations. Mention any experiences where you balanced customer needs with business interests, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at iwoca Deutschland
✨Know Your Stuff
Before the interview, make sure you understand iwoca's mission and values. Familiarise yourself with their approach to collections and recoveries, as well as any recent news about the company. This will show that you're genuinely interested and have done your homework.
✨Showcase Your Empathy
As a Collections & Recoveries Specialist, empathy is key. Prepare examples from your past experience where you've successfully navigated difficult conversations or resolved customer issues. Highlight how you balanced the needs of the customer with the business's interests.
✨Practice Your Communication Skills
Since you'll be handling a variety of communication methods, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your responses, especially around negotiation and relationship-building.
✨Be Ready to Think on Your Feet
Expect some scenario-based questions during the interview. Prepare to discuss how you'd handle specific challenges in collections. Think about innovative solutions you've implemented in the past and be ready to share those experiences to demonstrate your problem-solving skills.
