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For Companies At a Glance
- Tasks: Engage in meaningful conversations with customers to recover payments and build relationships.
- Company: Join iwoca, a leading Fintech empowering small businesses across Europe.
- Benefits: Enjoy 25 days holiday, medical insurance, and fun company retreats.
- Why this job: Make a real impact on small businesses while developing your skills.
- Qualifications: Experience in debt recovery and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.
About Us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting‑edge technology, data science and a 5‑star customer service.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
- Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly.
- Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers.
- Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner.
- Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business.
- Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency.
- Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally You’ll Have
- Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment.
- Empathy, forbearance and professionalism.
- Strong communication skills on both phone and email.
- High levels of accuracy and attention to detail.
- The ability to deal with a variety of challenges, innovate and think on your feet.
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.
Visa sponsorship
Whilst we welcome applications from all qualified candidates, please note that for this particular position we cannot offer visa sponsorship. Candidates should be eligible to work in the UK independently.
Our Benefits
- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football.
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
- Plenty of drinks and snacks in our offices.
- Medical insurance from Vitality, including discounted gym membership.
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
- Instant access to emotional and mental health support with our partner, Spill.
- Share options.
- Generous maternity and paternity leave.
- A nursery tax benefit scheme to help you save money.
- Paid volunteering day to support your chosen charity.
- Extra leave if you want to travel or study.
- One-month fully paid sabbatical after 4 years.
- Cycle-to-work scheme.
- Electric car scheme.
- An L&D budget for everyone, including a book budget.
- Company-wide talks with internal and external speakers.
- Access to learning platforms like Treehouse if you want to learn to code.
Collections & Recoveries Advisor employer: iwoca Deutschland
Contact Detail:
iwoca Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Recoveries Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iwoca. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your empathy and communication skills, as these are key for a Collections & Recoveries Advisor.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled difficult conversations or negotiated solutions. This will demonstrate your ability to manage customer relationships effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the iwoca team. Don’t miss out on this opportunity!
We think you need these skills to ace Collections & Recoveries Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections & Recoveries Advisor role. Highlight your relevant experience in debt recovery and showcase how your skills align with our mission to support small businesses.
Showcase Your Communication Skills: Since this role involves meaningful conversations with customers, emphasise your strong communication skills. Share examples of how you've effectively handled customer interactions, both over the phone and via email.
Demonstrate Empathy and Professionalism: We value empathy and professionalism in our advisors. In your application, mention situations where you've shown understanding and care while resolving issues, especially in challenging circumstances.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at iwoca Deutschland
✨Know the Company Inside Out
Before your interview, take some time to research iwoca. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Empathy Skills
As a Collections & Recoveries Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or difficult conversations. This will demonstrate your ability to connect with customers and address their unique circumstances.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for the role, as it will help you build meaningful conversations with customers and resolve their issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Think of specific situations where you had to innovate or think on your feet, especially in a debt recovery context. This will showcase your business acumen and readiness for the challenges of the role.
