At a Glance
- Tasks: Handle customer queries and provide speedy resolutions via phone and email.
- Company: Join a global leader in workspace transformation with a vibrant team culture.
- Benefits: Flexible working hours, dynamic environment, and opportunities for personal growth.
- Other info: Engaging team events and a supportive atmosphere await you!
- Why this job: Be part of a team that ensures customers have a Great Day at Work every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.
If that sounds like you read below to find out more!
Job purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.
- Handling customer service queries via telephone and email.
- Resolve account, billing and payment queries.
- Provide first-contact resolution where possible.
- Update Customers on the progress of their query when first-contact resolution is not possible.
- Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
- Manage Customer complaints and queries in the designated system.
- Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
- Work towards both individual and team targets daily.
- Perform other duties and tasks as assigned.
About IWG
IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders
About Account Helpdesk
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!
We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
Check us out on Instagram @iwg_ops_bcn
Freelance Account Helpdesk Agent in City of London employer: IWG
IWG is an exceptional employer that fosters a vibrant and dynamic work culture in Barcelona, where our Account Helpdesk Agents are empowered to make a real impact on customer satisfaction. With a focus on employee growth, we offer regular team-building events and themed gatherings that celebrate our diverse team of international professionals, ensuring that every day at work is not just productive but also enjoyable. Join us to be part of a transformative workspace environment that values your ideas and energy.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Account Helpdesk Agent in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for freelance opportunities as an Account Helpdesk Agent. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and how you can help create a Great Day at Work for their clients.
✨Tip Number 3
Stay proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working as an Account Helpdesk Agent. Show them your enthusiasm and how you can contribute to their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to showcase your skills and experiences that align with the role. Remember, we’re looking for those fantastic ideas and energy to transform the workspace!
We think you need these skills to ace Freelance Account Helpdesk Agent in City of London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for entrepreneurial spirits with fantastic ideas!
Tailor Your Application:Make sure to tailor your application to the Account Helpdesk Agent role. Highlight your relevant experience in customer service and any specific skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences. We want to get to know you quickly, so make it easy for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about IWG and what we stand for!
How to prepare for a job interview at IWG
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Helpdesk Agent. Familiarise yourself with common customer service queries, billing issues, and how to resolve them. This will show that you're proactive and ready to hit the ground running.
✨Show Your Energy
Since IWG is looking for energetic individuals, be sure to convey your enthusiasm during the interview. Share examples of how you've tackled challenges in previous roles with a positive attitude. This will help demonstrate that you can contribute to creating a great atmosphere for both customers and colleagues.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for an Account Helpdesk Agent, as understanding customer needs is crucial for providing excellent service.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about team dynamics or how success is measured in the Customer Service Team. It’s a great way to engage with the interviewer and leave a lasting impression.
