At a Glance
- Tasks: Manage customer service operations and ensure a world-class experience for all customers.
- Company: Join a global leader in flexible workspaces with a fun and dynamic culture.
- Benefits: Earn up to £19,000 with great incentives, flexible hours, and comprehensive wellbeing benefits.
- Other info: Exciting career growth opportunities in a sustainable and tech-enabled environment.
- Why this job: Be part of a growing company that values your passion and drive for success.
- Qualifications: Experience in customer service and team leadership is preferred.
The predicted salary is between 26116 - 30000 £ per year.
- Part‑time Customer Services Manager
- (20+ hours per week, Monday to Friday or selected days)
(Total Compensation including bonus, commission & benefits based on a 20 hour working week: Up to £19,000)
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance.
We’ll give you the autonomy and resource to manage your centre as though it’s your own business.
You will have a wide range of responsibilities including
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
- What we can do for you
You’re reading the right advert if you’re looking for
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you
Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team.
You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus.
Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech‑enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
We’re also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and their feet.
Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
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Part-time Customer Service Manager in Warrington employer: IWG plc
As a Part-time Customer Service Manager at IWG, you will thrive in a dynamic and supportive environment that prioritises employee growth and wellbeing. With a focus on fun and rewarding experiences, you'll benefit from excellent training, generous incentives, and the opportunity to develop your career while enjoying sociable hours. Join us in creating memorable customer experiences and become part of a team that values passion, drive, and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Manager in Warrington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IWG plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IWG plc and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Service Manager in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IWG plc.
Get Familiar with Our Brand:Before applying, take some time to learn about IWG plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IWG plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IWG plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IWG plc will surely appreciate.
