Overview
In this role you will lead a centre to deliver targets while delivering world-class service. You’ll own on-site operations, drive sales through new business and upselling, and ensure customers become brand ambassadors for the centre and IWG. You will manage, motivate and develop a small team, solving challenges and maintaining a high-quality workspace. This role offers clear growth, induction and ongoing development, and a strong link to company mission and sustainability initiatives.
Pay / Benefits
- generous quarterly commission incentives
- sociable hours
- comprehensive flexible workplace benefits
- induction training and ongoing development
- great promotion prospects
- focus on wellbeing (mental, physical, financial)
Responsibilities
- Manage all on-site centre operations and resources
- Lead problem solving and decision making to meet targets
- Generate sales through new business and upsell to existing customers
- Give tours to prospective customers
- Ensure exceptional customer service and workspace quality to create brand ambassadors
Key requirements
- Experience delivering against targets in a small, close-knit team
- Sales experience with ability to build a sales pipeline
- Ability to manage a centre or high customer-focus site
- Mindset: passion, drive, ownership and resilience
- passion
- drive
- ownership
- sales pipeline management
- upselling
- customer service excellence
Customer Service and Sales Manager in Tewkesbury employer: IWG plc
IWG plc is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment where you can thrive as a Center Customer Experience Manager. With a strong focus on employee development, you'll benefit from comprehensive training and growth opportunities while being part of a supportive team that values your contributions. Join us to enjoy the autonomy in your role and the chance to make a real impact in delivering world-class customer service within a fast-growing global organisation.
