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- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader in innovative workspaces with a commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic promotion prospects.
- Why this job: Unleash your potential in a fun, rewarding career with sociable hours.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
- Other info: Be part of a growing company with excellent career growth opportunities.
The predicted salary is between 26000 - 28000 £ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world‑class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on‑site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Award‑winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can‑do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG:
With almost 4,000 tech‑enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We are also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Service Executive in Swansea employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out IWG's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can demonstrate your communication skills. Role-playing with a friend can help you feel more confident when it’s time to shine.
✨Tip Number 3
Be ready to showcase your can-do attitude! During the interview, share examples of how you've tackled challenges in the past. This will highlight your positive mindset and determination to be your best every day.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about career development opportunities and the training provided. This not only demonstrates your interest but also helps you understand how you can grow within the company.
We think you need these skills to ace Customer Service Executive in Swansea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your positive, outgoing attitude. Remember, we’re all about great communication and connecting with people.
Tailor Your Application: Make sure to tailor your application to the Customer Service Executive role. Highlight your relevant skills and experiences that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and concise, making it easy for us to see why you’d be a great fit. Avoid jargon and get straight to the point – we love straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our amazing team!
How to prepare for a job interview at IWG plc
✨Know the Company Inside Out
Before your interview, take some time to research IWG and its mission. Understand their commitment to sustainability and how they aim to create inspiring workspaces. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Show Off Your People Skills
As a Customer Service Executive, your ability to connect with people is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one – this will showcase your can-do attitude and communication skills.
✨Practice Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about demonstrating your passion for helping others.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about the team culture, training opportunities, or what success looks like in this position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
