b Overview /b p In this role you drive the performance and service quality of a flexible-work centre. You’ll run operations, solve problems, and engage with customers to convert prospects into satisfied users and brand ambassadors. You’ll work with a small, capable team and have the autonomy to treat the centre like your own business. This is a growth-focused, customer-centric opportunity at a global network that values world-class service and initiative. /p b Pay / Benefits /b ul li induction training and ongoing development /li li promotion prospects /li li flexible, personalised workplace benefits /li li sociable hours /li li incentives /li li potential bonus/compensation options /li /ul b Responsibilities /b ul li Manage all on-site centre operations and performance /li li Resolve on-site challenges and improve processes /li li Give tours to prospective customers /li li Upsell to existing customers /li li Ensure high-quality, world-class customer service and workspace standards /li /ul b Key requirements /b ul li Experience delivering against targets while leading a small team /li li Experience in a customer-focused environment (e.g., flexible workspace, store, restaurant) /li li Mindset: passion, drive, ownership, resilience /li /ul ul li passion /li li drive /li li ownership /li li resilience /li li positive attitude /li li customer focus /li /ul
Customer Service Manager in Surrey employer: IWG plc
IWG plc is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment where you can thrive as a Center Customer Experience Manager. With a strong focus on employee development, you'll benefit from comprehensive training and growth opportunities while being part of a supportive team that values your contributions. Join us to enjoy the autonomy in your role and the chance to make a real impact in delivering world-class customer service within a fast-growing global organisation.
