At a Glance
- Tasks: Manage and optimise IWG's global payment systems across multiple platforms.
- Company: Join IWG, a fast-growing company revolutionising the future of work.
- Benefits: Enjoy opportunities for career growth, a dynamic work environment, and potential remote work options.
- Other info: Work collaboratively with diverse teams across Central Europe.
- Why this job: Be part of a team driving innovation in payment solutions and enhancing customer experiences.
- Qualifications: Experience in managing payment setups for large corporations is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Welcome to a very different organisation. At IWG we\'releading a business revolution. It\'s our entrepreneurial, customer-focusedpeoplewho are making business happen. They\'re behind our fantastic success and our incredible growth. And they\'re driving us forward as we define the future of work. IWG is an exciting, fast-growing company. This means we offer countless challenges andopportunitiesfor energetic, switched-on and ambitious people to build rewarding and successful careers.
About the role
We are looking for an experienced Payment Platform Administrator to play a key role in the implementation and operational management of our payment strategy. As Payment Platform Administrator you will take responsibility for the configuration of IWG’s global payment setup across multiple platforms and systems, maintaining the operational relationship with payment providers, and for assisting with the execution of multiple projects that drive operational and process excellence, reduce cost, and improve the customer experience within the realm of payments. In this role you will work closely together with the Customer Payment, Operations, Finance, and IT teams.
Location: Across Central Europe
Key responsibilities
Platform management:
- Configure IWG’s payment infrastructure on a payment orchestration platform, and in CRM, ERP, finance, billing, and associated systems
- Assist with the management of IWG’s payment setup for card and alternative payments in 120 countries.
- Manage platform users and ensure the right permissions are granted
- Setup, configure, customize, and manage the set-up of IWG legal entities on the platform
- Implement routing and cascading rules required in line with the IWG payment strategy
- Setup/configure platform alerts and notifications
- Configure and monitor the process that automates reconciliation of payments
- Setup, configure and manage dashboards and reports to track payment performance
- Document (changes to) the configuration
- Align with the infrastructure team when needed to configure/set up infrastructure and/or network changes
- Ensure the necessary developments in integration APIs and payment journeys are properly aligned between IWG systems and the payment orchestration platform.
- Report IT, configuration and other issues that impact the payments process and performance.
Payment management:
- Monitor payment performance for all countries, payment providers and payment methods daily.
- Report on payment performance, and implement strategies that improve performance, e.g. increase payment success rate, reduce cost, maximise uptake of automatic forms of payment.
- Maintain a day-to-day operational relationship with global payment providers (POP, PSPs, APMs, acquirers).
- Act as a key point of contact for payment partners.
- Assist with the implementation of new payment providers.
- Implement local cardholder not present solutions in challenging markets.
- Implement alternative payment methods worldwide.
- Implement an open banking payment solution in Europe.
- Implement local direct debit processing in emerging markets in Africa, Asia, Europe, Latin America, and Middle East.
- Participate in programs that increase the uptake of automated forms of payment, drive change in how customers pay, minimise FX charges, and and boost standardisation in payment processes.
- Participate in projects that drive operational, process and policy improvements throughout the organisation, both in the front and back office.
Skills and Qualities
- Knowledge of banking, treasury, acquiring, gateway and payment orchestration practices and the associated data flow to support direct debit, APM and credit card processing.
- Knowledge of finance systems and reconciliation processes.
- Experience working with PaymentIQ or the Worldline orchestration platform is a plus.
- Intelligent and analytical.
- Solid organisational skills, including the ability to prioritise and multi-task in a demanding environment.
- Strong attention to detail.
- Self-motivated and taking ownership.
- Excellent relationship building skills.
- Team builder. Recognises the importance of the team.
- Self-starter who can work with direction but little supervision.
- Willingness to go beyond the job description to meet business goals.
- Excellent written and verbal communication skills.
Experience
- Previous experience in managing the payment set-up for a large global corporate is a must.
- Experience working for a payment orchestration platform, payment gateway, acquirer or processor is a plus.
Payment Platform Administrator in London employer: IWG plc
At IWG, we pride ourselves on being a dynamic and innovative employer that champions entrepreneurial spirit and customer focus. Our vibrant work culture fosters collaboration and growth, offering employees the chance to tackle exciting challenges while developing their careers in a fast-paced environment. With a commitment to operational excellence and a global reach across Central Europe, we provide unique opportunities for professional development and the chance to make a meaningful impact in the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Platform Administrator in London
✨Tip Number 1
Familiarise yourself with the specific payment orchestration platforms mentioned in the job description, such as PaymentIQ or Worldline. Understanding their functionalities and how they integrate with various systems will give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the payments industry, especially those who have experience with global payment setups. Engaging in conversations about best practices and challenges can provide insights that may be beneficial during your interview.
✨Tip Number 3
Stay updated on the latest trends in payment technologies and regulations, particularly in the regions where IWG operates. Demonstrating knowledge of current developments can showcase your commitment to the role and the industry.
✨Tip Number 4
Prepare to discuss your previous experiences managing payment setups in large corporations. Be ready to share specific examples of how you improved payment processes or resolved issues, as this will highlight your relevant expertise.
We think you need these skills to ace Payment Platform Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in payment management and platform administration. Emphasise any previous roles where you configured payment systems or worked with payment providers.
Craft a Compelling Cover Letter:In your cover letter, explain why you're passionate about the role of Payment Platform Administrator at IWG. Mention specific skills that align with their requirements, such as your knowledge of payment orchestration practices and your ability to manage relationships with payment partners.
Showcase Relevant Experience:When detailing your work history, focus on achievements related to payment performance improvement and operational excellence. Use metrics to demonstrate how you've successfully managed payment setups or improved processes in previous roles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at IWG plc
✨Understand the Payment Landscape
Familiarise yourself with the various payment methods and platforms mentioned in the job description. Knowing about banking, treasury, and payment orchestration practices will show your expertise and readiness for the role.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've used analytical skills in previous roles, especially in monitoring payment performance and implementing strategies for improvement. Share specific examples that highlight your problem-solving abilities.
✨Showcase Relationship Management Experience
Since the role involves maintaining relationships with global payment providers, be ready to talk about your experience in building and managing professional relationships. Highlight any successful collaborations or partnerships you've had in the past.
✨Prepare for Technical Questions
Expect questions related to payment systems, configuration processes, and reconciliation. Brush up on your technical knowledge, especially if you have experience with platforms like PaymentIQ or Worldline, as this could set you apart from other candidates.
