At a Glance
- Tasks: Manage customer service operations and ensure a world-class experience for all customers.
- Company: Join a global leader in flexible workspaces with exciting growth opportunities.
- Benefits: Earn up to £19,000 with bonuses, flexible hours, and comprehensive wellbeing benefits.
- Other info: Great promotion prospects and ongoing training in a dynamic environment.
- Why this job: Be part of a fun, rewarding career that empowers you to make a real impact.
- Qualifications: Experience in customer service and team leadership is preferred.
The predicted salary is between 19000 - 19000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What we can do for you
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Part-time Customer Service Manager in North East employer: IWG plc
At IWG, we pride ourselves on being an exceptional employer, offering a dynamic and rewarding work environment for our Part-time Customer Service Managers. With a strong focus on employee growth, we provide comprehensive training, generous incentives, and flexible benefits that cater to your wellbeing. Join us in a vibrant culture where your passion and drive can truly make a difference, as you help shape the future of workspaces while enjoying sociable hours and fantastic promotion prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Manager in North East
✨Tip Number 1
Get to know the company inside out! Research IWG and its values, so you can show off your passion for their mission during interviews. This will help you connect with the team and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling challenges head-on, think of examples from your past where you've successfully managed a crisis or improved customer satisfaction. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your upselling skills! Prepare to discuss how you've increased sales or enhanced customer experiences in previous roles. This will highlight your commercial mindset and ability to drive results, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take ownership of your career with us.
We think you need these skills to ace Part-time Customer Service Manager in North East
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about looking after our customers and creating a positive experience for them.
Highlight Relevant Experience:Make sure to mention any previous roles where you've led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our success!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you can bring that to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at IWG plc
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research IWG's mission and how they operate their centres. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Highlight situations where you solved problems or turned a negative experience into a positive one. This will demonstrate your ability to manage customer relationships effectively.
✨Demonstrate Your Leadership Qualities
Since this role involves managing a team, be ready to discuss your leadership style. Share instances where you motivated your team or achieved targets together. Emphasise your passion for driving success and how you handle challenges with resilience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the centre is currently facing, or opportunities for growth within the company. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
