At a Glance
- Tasks: Manage a vibrant workspace, ensuring exceptional customer service and team motivation.
- Company: Join Regus, the world's largest workspace network, fostering a collaborative environment.
- Benefits: Competitive salary, inspiring work environment, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting businesses and enhancing their work experience.
- Qualifications: Experience in hospitality or events, strong communication, and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Your job, your way as a Community Sales Manager. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses.
The opportunity: As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus: You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you: We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers – ideally in the hospitality or events industry
- Confident, approachable and able to build strong relationships with customers
- A great manager, who leads by example and knows how to motivate and inspire a team
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
In addition, you will:
- Manage the day to day running of the centre, focusing on exceptional customer service
- Inspire your team of associates, developing their skills to get the best from each team member
- Promote your centre to new customers and show them how flexible workspace could enhance their business
- Generate leads by delivering engaging networking events within your community
What we offer: On top of a competitive salary package you’ll enjoy a bright and inspiring work environment and training and development opportunities.
Franchise – Community Sales Manager in Milton Keynes employer: IWG plc
At Regus, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that empowers our Community Sales Managers to thrive. With a focus on employee development and a commitment to customer satisfaction, you will enjoy a dynamic environment where your contributions are valued, and your career can flourish. Join us in creating flexible workspaces that enhance the lives of our customers while enjoying competitive benefits and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise – Community Sales Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Attend local events and meet-ups related to the hospitality or sales industry. This is your chance to connect with potential employers and showcase your personality – remember, people hire people they like!
✨Tip Number 2
Practice your pitch! You never know when you’ll bump into someone from Regus or a similar company. Have a quick, engaging introduction ready that highlights your experience and what makes you a great fit for a Community Sales Manager role.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its culture. Be ready to discuss how you can contribute to creating a fantastic working environment and enhancing customer satisfaction at their centres.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our community!
We think you need these skills to ace Franchise – Community Sales Manager in Milton Keynes
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Community Sales Manager role. Highlight your experience in customer service and team management, and how these skills will help us create a fantastic working environment.
Be Specific About Your Achievements:Use specific examples to showcase your achievements. Whether it’s a successful project or a time you motivated your team, we love to see concrete evidence of your skills and successes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IWG plc
✨Know Your Community
Before the interview, research the local business community and understand the needs of potential customers. Be ready to discuss how you can promote Regus products and services effectively to meet those needs.
✨Showcase Your Multitasking Skills
Prepare examples from your past experiences where you successfully managed multiple tasks at once. Highlight how you pre-empted issues and maintained a smooth operation, as this is crucial for the Community Sales Manager role.
✨Demonstrate Your Leadership Style
Think about how you motivate and inspire a team. Be prepared to share specific instances where you led by example and developed your team's skills, as this will resonate well with the interviewers.
✨Engage with Customer Service Scenarios
Anticipate questions related to customer service challenges. Prepare to discuss how you would handle difficult situations and ensure exceptional service, showcasing your communication skills and approachability.
